I had been searching for a task working from residence for some time as well as will surrender. The majority of ‘function from house’ work that you discover on the internet appear to be some kind of pyramid or ‘begin your own company’ plan. Paying a signing up with fee or getting their products for you to sell on? No thanks!

Eventually I determined to have an additional little look and encountered The Conversation Shop. I saw the “Live Chat Agent” job on their careers page and also, after checking out the description, a big wave of joy came me. Not just did I fit their requirements to a tee (meticulous learner with an analytical mind, strong capability to multi-task, high levels of organisation 02 online chat jobs and also an inputting speed over 80 words per min), it additionally felt like a job that I would truly enjoy to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me and used me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the first stage of the employment procedure.

I was instead excited as I had never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s internet site. I opened my browser, went to The Chat Store homepage as well as merely clicked the online conversation tab. I had come to my meeting.

After presenting myself to a representative that was handling conversation at the time, I was promptly moved to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a little bit of an informal inviting chat (that made me feel secure). After that it was on to the primary interview. What was weird was the truth that the discussion was really comparable to a face-to-face interview, except it was by means of live chat!

The questions were about my previous experience, why I was getting the task, exactly how I would certainly take care of certain circumstances and my understanding of The Conversation Shop and also their solutions.

Amy was looking to expose my staminas and weak points to figure out whether I might satisfy the high expectations that they establish. She wished to know where I would certainly need a little extra training and where I could bring brand-new skills to the group.

Why I wanted the position was also extremely essential certainly. Although much of our team is spread across the UK, The Chat Store is certainly a close knit group with large passions. Each one people is an essential part of delivering the outcomes that we do for clients.

Requirements, such as my keying speed, were checked also of course. Needing to transform multiple internet site site visitors whilst supplying client contentment implies that you need to assume as well as kind quickly.

Amy likewise offered me the possibility to ask any kind of questions that I had, as well as she answered them completely. I mored than happy and hoping that I succeeded in my live chat meeting!

As you’ve most likely presumed (by me creating this post) I did do well in my first meeting for the online chat work. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much however I was also extremely anxious! The good news is the telephone interview was not as scary as I when assumed and it was more informal than formal.

I obtained inquired about my pastimes, what I such as to do in my leisure as well as a couple of concerns concerning the Live Chat Agent setting. I likewise had some comments on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked were about my character. Joe stated that getting on with everyone and becoming a part of The Conversation Shop family was a very vital aspect.

It was an enjoyment to talk on the phone to my potential future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and I accepted with fantastic pleasure, of course. I was over the moon and also I still am!

When I had approved the offer I was emailed the agreements that required to be authorized electronically (exactly how awesome is that), my functioning hours, what team I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hours and also he described every little thing I needed to know about the “Live Chat Representative” position. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) and also various other details I needed to learn about the training procedure including exactly what would certainly take place. John was an enjoyment to talk with as well as I felt comfy talking to him as he stated he would certainly be there for any kind of questions I might have if I am ever before not sure or stuck.


I have had a poor spell of ill health, which implied I was incapable to begin my training when set up. Luckily The Conversation Store are a number of fantastic people that are patiently waiting on me to be all right once again. I have actually never ever understood such a recognizing company as well as I really feel blessed to be employed by them.

Just as I will surrender my task search, I stumbled across The Chat Store. I’m eagerly awaiting recovering as well as beginning my training. With any luck I shall be a completely fledged online chat representative quickly … enjoy this area, my next article will inform you all about my trip through the training procedure.