I had been searching for a work functioning from home for a while as well as will quit. Many ‘work from house’ tasks that you discover online appear to be some kind of pyramid or ‘begin your own company’ system. Paying a joining charge or purchasing their products for you to sell on? No many thanks!

One day I decided to have one more little look as well as stumbled upon The Conversation Shop. I saw the “Live Chat Representative” work on their professions page and also, after reading the description, a big wave of joy came by me. Not just did I fit their demands to a tee (precise student with an investigative mind, solid capability to multi-task, high levels of organisation 121 chat jobs and an inputting speed above 80 words per min), it additionally felt like a job that I would actually enjoy to do!

I used quickly! I patiently waited for a reply yet, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me as well as offered me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead excited as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Shop’s web site. I opened my web browser, mosted likely to The Chat Shop homepage and also merely clicked the real-time conversation tab. I had actually reached my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was rapidly transferred to Amy, who was ready and also waiting to begin my interview.

My interview began like any other: we presented ourselves and had a little of an informal welcoming conversation (that made me feel comfortable). After that it was on to the major interview. What was odd was the reality that the conversation was really similar to an in person meeting, other than it was through live chat!

The inquiries had to do with my previous experience, why I was getting the job, exactly how I ‘d take care of specific scenarios and my expertise of The Conversation Store and also their solutions.

Amy was wanting to expose my strengths and also weaknesses to establish whether I might fulfill the high assumptions that they establish. She needed to know where I would require a little added training and also where I might bring new skills to the group.

Why I desired the setting was likewise really important of course. Although much of our group is spread across the UK, The Chat Shop is definitely a close weaved team with large ambitions. Every one of us is an essential part of providing the results that we do for clients.

Demands, such as my inputting rate, were evaluated also certainly. Needing to transform multiple website visitors whilst offering customer satisfaction means that you need to think and also kind quickly.

Amy likewise provided me the chance to ask any questions that I had, as well as she answered them completely. I mored than happy as well as really hoping that I succeeded in my online chat interview!

As you have actually possibly presumed (by me composing this article) I did do well in my first meeting for the live chat task. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much yet I was also extremely worried! The good news is the telephone interview was not as scary as I once thought as well as it was more informal than formal.

I got asked about my hobbies, what I such as to do in my leisure and a few questions regarding the Live Conversation Agent setting. I also had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A great deal of the questions that Joe asked were about my character. Joe stated that proceeding with everybody as well as ending up being a part of The Conversation Store family was a very crucial aspect.

It was a pleasure to talk on the phone to my possible future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … as well as I approved with great pleasure, certainly. I mored than the moon and I still am!

Once I had actually approved the deal I was emailed the agreements that needed to be authorized electronically (how trendy is that), my functioning hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hours and also he explained everything I needed to know about the “Live Conversation Agent” position. I ensured to make lots of notes in my note pad as it is a lot to take in.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other information I required to find out about the training process including exactly what would certainly happen. John was an enjoyment to speak to and also I really felt comfortable chatting to him as he said he would be there for any kind of queries I may have if I am ever unsure or stuck.


I have had a poor spell of ill health, which suggested I was not able to begin my training when prepared. Thankfully The Chat Shop are a bunch of terrific individuals who are patiently awaiting me to be well enough again. I have never understood such a recognizing company and also I really feel privileged to be used by them.

Just as I was about to give up my task search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering as well as beginning my training. Ideally I shall be a totally fledged online conversation representative quickly … view this room, my next article will certainly tell you everything about my journey via the training process.