I had been searching for a task working from home for a while as well as will surrender. Most ‘work from home’ tasks that you locate on the internet appear to be some kind of pyramid or ‘begin your own organization’ system. Paying a joining fee or getting their products for you to sell on? No many thanks!
Eventually I chose to have another little look as well as stumbled upon The Conversation Shop. I saw the “Live Conversation Representative” task on their occupations web page and also, after checking out the summary, a huge wave of happiness came by me. Not only did I match their requirements to a tee (precise student with an analytical mind, strong ability to multi-task, high levels of organisation 2 years of experience social media jobs as well as a typing speed over 80 words per min), it likewise felt like a work that I would really love to do!
I applied quickly! I patiently waited for a reply but, to my shock, I had not been waiting long in all.
Amy, a Group Supervisor at The Chat Store, emailed me as well as supplied me a ‘Live Conversation Interview’; following on from the initial application inquiries, this is the first stage of the recruitment process.
I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s internet site. I opened my browser, mosted likely to The Chat Shop homepage and also just clicked the online conversation tab. I had actually come to my interview.
After introducing myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, that prepared and waiting to start my meeting.
My interview started like any other: we presented ourselves as well as had a little of an informal inviting conversation (which made me feel at ease). Then it was on to the major interview. What was unusual was the fact that the conversation was really similar to an in person interview, other than it was via live chat!
The questions were about my previous experience, why I was obtaining the work, how I would certainly handle certain scenarios and also my understanding of The Chat Shop and their solutions.
Amy was wanting to expose my toughness and also weak points to establish whether I can satisfy the high assumptions that they establish. She would like to know where I would certainly need a little added training and where I could bring brand-new skills to the group.
Why I wanted the placement was additionally very crucial obviously. Although much of our team is spread across the UK, The Conversation Shop is certainly a close weaved group with big aspirations. Each one of us is an essential part of supplying the results that we provide for customers.
Demands, such as my typing speed, were checked also certainly. Having to convert multiple website visitors whilst supplying customer satisfaction implies that you have to assume and type fast.
Amy also provided me the chance to ask any questions that I had, and also she addressed them extensively. I enjoyed as well as hoping that I did well in my real-time chat interview!
As you’ve possibly thought (by me creating this blog post) I did succeed in my preliminary meeting for the online conversation task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.
This is the last stage of their employment process as well as I was proud that I had got this far however I was also really worried! Thankfully the telephone meeting was not as frightening as I as soon as assumed and it was much more informal than official.
I obtained asked about my leisure activities, what I such as to do in my leisure as well as a few inquiries regarding the Live Chat Representative position. I additionally had some responses on my ‘Live Chat Meeting’, which was great to hear.
A lot of the questions that Joe asked were about my character. Joe claimed that proceeding with everyone as well as becoming a part of The Conversation Store household was an extremely important factor.
It was a satisfaction to talk on the phone to my potential future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … as well as I accepted with wonderful pleasure, naturally. I was over the moon and also I still am!
When I had actually accepted the deal I was emailed the contracts that needed to be authorized electronically (just how awesome is that), my functioning hrs, what team I would be in and all of my log-in details ready for my training.
Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and also he clarified whatever I needed to find out about the “Live Chat Agent” placement. I ensured to make lots of notes in my notebook as it is a whole lot to take in.
I was after that given the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and other details I required to know about the training procedure consisting of specifically what would certainly occur. John was an enjoyment to talk with as well as I really felt comfortable talking to him as he said he would certainly be there for any type of queries I might have if I am ever before unsure or stuck.
I have had a bad spell of ill health, which suggested I was incapable to begin my training when organized. Fortunately The Chat Store are a bunch of wonderful people who are patiently waiting for me to be all right once again. I have actually never ever recognized such a recognizing firm and I really feel fortunate to be used by them.
Just as I was about to surrender my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for getting well as well as starting my training. Ideally I will be a fully fledged live conversation agent soon … watch this room, my next message will certainly inform you all about my trip through the training process.