I had been searching for a work working from residence for a while and also was about to give up. Many ‘work from home’ tasks that you discover online seem to be some form of pyramid or ‘start your own organization’ scheme. Paying a joining cost or getting their items for you to sell on? No many thanks!

Eventually I determined to have one more little look as well as discovered The Chat Shop. I saw the “Live Chat Representative” task on their careers web page and also, after reading the description, a big wave of happiness came over me. Not only did I match their requirements to a tee (precise learner with an analytical mind, solid capacity to multi-task, high levels of organisation 24 7 live chat jobs as well as an inputting rate over 80 words per minute), it additionally felt like a job that I would really enjoy to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the initial stage of the recruitment process.

I was instead delighted as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Shop’s web site. I opened my browser, went to The Conversation Shop homepage and just clicked the real-time chat tab. I had actually gotten to my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly moved to Amy, who was ready and also waiting to start my interview.

My interview started like any other: we introduced ourselves as well as had a little of a laid-back inviting conversation (that made me feel secure). Then it was on to the major meeting. What was strange was the reality that the discussion was very similar to a face-to-face interview, except it was using live conversation!

The inquiries had to do with my previous experience, why I was looking for the task, how I ‘d manage certain situations as well as my understanding of The Chat Store as well as their solutions.

Amy was wanting to reveal my toughness as well as weak points to identify whether I can satisfy the high expectations that they set. She needed to know where I would certainly need a little extra training as well as where I could bring brand-new talents to the team.

Why I wanted the setting was also really crucial obviously. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit group with big passions. Every one people is an important part of supplying the outcomes that we provide for customers.

Needs, such as my keying speed, were checked also obviously. Having to transform numerous site site visitors whilst giving customer contentment implies that you need to believe as well as type fast.

Amy additionally gave me the opportunity to ask any concerns that I had, and also she answered them thoroughly. I was happy as well as wishing that I succeeded in my real-time conversation interview!

As you’ve possibly guessed (by me writing this article) I did succeed in my first meeting for the real-time conversation work. I was invited to the following phase of the application process– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far however I was likewise extremely nervous! Fortunately the telephone interview was not as frightening as I once assumed as well as it was more laid-back than formal.

I obtained inquired about my pastimes, what I like to do in my spare time and a couple of questions regarding the Live Conversation Representative position. I likewise had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the questions that Joe asked had to do with my personality. Joe stated that moving on with everyone and ending up being a part of The Chat Shop household was a really crucial factor.

It was an enjoyment to speak on the phone to my possible future bosses and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and I approved with wonderful pleasure, certainly. I mored than the moon as well as I still am!

As soon as I had approved the deal I was emailed the agreements that needed to be signed electronically (just how trendy is that), my working hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours as well as he described everything I needed to learn about the “Live Conversation Agent” placement. I made sure to make great deals of notes in my notebook as it is a great deal to take in.

I was then given the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and other details I required to learn about the training process consisting of exactly what would certainly occur. John was an enjoyment to speak with and also I felt comfortable chatting to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever before unclear or stuck.


I have had a negative spell of disease, which meant I was not able to start my training when organized. Thankfully The Conversation Store are a bunch of fantastic people who are patiently awaiting me to be all right again. I have never recognized such an understanding business as well as I really feel privileged to be employed by them.

Equally as I will quit my job search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well as well as beginning my training. Ideally I will be a fully fledged live chat representative soon … see this space, my next post will tell you all about my trip through the training procedure.