I had actually been searching for a work working from residence for a while as well as was about to quit. A lot of ‘function from home’ jobs that you locate on the internet appear to be some type of pyramid or ‘begin your very own organization’ system. Paying a joining cost or purchasing their products for you to sell on? No thanks!

Eventually I made a decision to have an additional little look as well as discovered The Conversation Shop. I saw the “Live Chat Agent” work on their professions page as well as, after checking out the description, a large wave of joy came over me. Not just did I match their needs to a tee (careful learner with an analytical mind, strong ability to multi-task, high levels of organisation aircall chat job and also a keying speed above 80 words per minute), it likewise seemed like a job that I would actually like to do!

I used instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was rather thrilled as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s website. I opened my web browser, went to The Chat Shop homepage as well as simply clicked the live chat tab. I had gotten to my interview.

After introducing myself to a representative that was handling chat at the time, I was quickly transferred to Amy, who was ready and also waiting to start my meeting.

My meeting began like any other: we introduced ourselves and also had a little of an informal inviting conversation (which made me feel comfortable). After that it was on to the primary interview. What was strange was the reality that the discussion was really comparable to an in person interview, except it was via live conversation!

The concerns had to do with my previous experience, why I was applying for the task, how I would certainly deal with specific scenarios as well as my knowledge of The Chat Shop and their services.

Amy was seeking to disclose my strengths and also weak points to determine whether I could satisfy the high expectations that they establish. She wished to know where I would need a little extra training and also where I might bring new talents to the team.

Why I wanted the position was also extremely important of course. Although much of our team is spread out throughout the UK, The Conversation Shop is definitely a close weaved team with big passions. Each one of us is an important part of delivering the outcomes that we provide for clients.

Needs, such as my keying rate, were checked also naturally. Needing to transform several site visitors whilst providing customer contentment means that you have to think as well as type quickly.

Amy also offered me the opportunity to ask any type of concerns that I had, as well as she addressed them completely. I was happy and really hoping that I succeeded in my live conversation interview!

As you’ve possibly thought (by me writing this article) I did do well in my first meeting for the live chat job. I was welcomed to the following stage of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far but I was likewise really worried! Fortunately the telephone meeting was not as frightening as I as soon as thought as well as it was more laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my extra time as well as a couple of concerns regarding the Live Chat Representative placement. I likewise had some responses on my ‘Live Chat Meeting’, which was terrific to hear.

A lot of the questions that Joe asked had to do with my character. Joe stated that getting on with everyone and also coming to be a part of The Chat Shop family was a very vital aspect.

It was a pleasure to talk on the phone to my prospective future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I approved with terrific enjoyment, certainly. I mored than the moon as well as I still am!

When I had actually approved the offer I was emailed the agreements that needed to be authorized electronically (exactly how great is that), my functioning hrs, what team I would be in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he described whatever I needed to find out about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) and various other information I required to understand about the training process consisting of exactly what would certainly happen. John was a pleasure to speak to and also I felt comfortable chatting to him as he claimed he would be there for any queries I might have if I am ever uncertain or stuck.


I have had a bad bout of illness, which meant I was incapable to begin my training when prepared. Luckily The Chat Shop are a bunch of terrific individuals that are patiently waiting for me to be all right again. I have never ever known such an understanding firm and also I really feel privileged to be used by them.

Equally as I will give up my work search, I stumbled across The Conversation Store. I’m eagerly awaiting healing and also beginning my training. Hopefully I shall be a completely fledged real-time chat representative quickly … enjoy this space, my next article will tell you all about my trip through the training procedure.