I had actually been trying to find a work functioning from home for some time and will give up. Most ‘function from home’ jobs that you find on-line seem to be some kind of pyramid or ‘start your very own company’ scheme. Paying a joining fee or buying their products for you to sell on? No thanks!

One day I chose to have one more little appearance and also found The Conversation Shop. I saw the “Live Conversation Representative” task on their occupations web page and, after reading the description, a huge wave of joy came over me. Not only did I fit their demands to a tee (meticulous student with an analytical mind, solid ability to multi-task, high degrees of organisation airline chat support jobs as well as an inputting rate above 80 words per min), it also looked like a job that I would actually like to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me as well as used me a ‘Live Chat Meeting’; following on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was rather excited as I had never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s website. I opened my web browser, went to The Conversation Shop homepage as well as merely clicked the live chat tab. I had actually reached my meeting.

After presenting myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that prepared as well as waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a little of a laid-back inviting chat (which made me feel at ease). Then it was on to the major interview. What was unusual was the fact that the discussion was extremely comparable to an in person interview, other than it was through real-time chat!

The inquiries were about my previous experience, why I was making an application for the work, exactly how I would certainly handle certain scenarios and also my knowledge of The Conversation Store as well as their solutions.

Amy was looking to reveal my toughness and weak points to identify whether I might satisfy the high assumptions that they establish. She wanted to know where I would certainly need a little additional training as well as where I can bring new abilities to the group.

Why I desired the position was likewise very vital obviously. Although much of our team is spread out across the UK, The Chat Shop is certainly a close weaved team with huge aspirations. Each one people is an integral part of providing the outcomes that we provide for customers.

Requirements, such as my typing rate, were tested too of course. Needing to transform numerous website site visitors whilst providing customer satisfaction indicates that you have to believe and type quick.

Amy also gave me the possibility to ask any type of concerns that I had, and she addressed them thoroughly. I was happy as well as hoping that I did well in my live conversation meeting!

As you have actually most likely guessed (by me creating this blog post) I did succeed in my first interview for the online conversation work. I was invited to the following stage of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far yet I was additionally really anxious! The good news is the telephone interview was not as frightening as I when assumed and it was a lot more informal than official.

I got inquired about my hobbies, what I such as to do in my extra time and a few inquiries concerning the Live Chat Agent setting. I likewise had some comments on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A great deal of the inquiries that Joe asked were about my individuality. Joe stated that getting on with everybody and becoming a part of The Chat Store family members was a very crucial aspect.

It was a pleasure to talk on the phone to my possible future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … and also I accepted with fantastic satisfaction, certainly. I mored than the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the agreements that required to be signed digitally (just how awesome is that), my functioning hrs, what group I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted around 2 hours as well as he explained everything I required to understand about the “Live Chat Agent” placement. I ensured to make lots of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and other information I required to understand about the training procedure including specifically what would certainly take place. John was an enjoyment to talk with and I really felt comfortable talking to him as he stated he would be there for any queries I might have if I am ever unsure or stuck.


I have had a poor round of illness, which implied I was not able to begin my training when set up. Thankfully The Chat Store are a bunch of terrific people who are patiently waiting on me to be well enough once again. I have actually never ever known such an understanding firm and I feel blessed to be employed by them.

Just as I was about to give up my task search, I came across The Chat Store. I’m eagerly awaiting getting well and also starting my training. Ideally I shall be a totally fledged online conversation agent quickly … watch this space, my next post will inform you all about my journey with the training process.