I had actually been trying to find a task working from home for some time and also was about to give up. The majority of ‘work from house’ jobs that you discover online seem to be some type of pyramid or ‘start your own service’ system. Paying a joining fee or acquiring their products for you to sell on? No many thanks!

One day I decided to have another little look and encountered The Chat Shop. I saw the “Live Chat Agent” task on their careers web page and also, after checking out the summary, a big wave of joy came by me. Not just did I fit their demands to a tee (thorough student with an investigative mind, strong capacity to multi-task, high degrees of organisation announce new job on social media and an inputting rate above 80 words per min), it additionally felt like a work that I would truly enjoy to do!

I used straight away! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me as well as used me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the initial stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s internet site. I opened my internet browser, mosted likely to The Conversation Shop homepage and merely clicked the real-time chat tab. I had actually come to my interview.

After presenting myself to a representative that was managing chat at the time, I was quickly transferred to Amy, that prepared and also waiting to start my interview.

My interview began like any other: we presented ourselves and also had a little bit of a casual inviting chat (that made me really feel secure). Then it was on to the main meeting. What was strange was the fact that the discussion was very similar to a face-to-face meeting, other than it was via real-time conversation!

The concerns had to do with my previous experience, why I was making an application for the task, exactly how I ‘d manage particular situations and also my expertise of The Conversation Store and also their services.

Amy was wanting to expose my strengths and weak points to determine whether I can satisfy the high expectations that they establish. She needed to know where I would certainly require a little additional training and where I can bring new abilities to the team.

Why I desired the placement was also very crucial obviously. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close weaved group with large passions. Every one people is an indispensable part of providing the outcomes that we do for clients.

Demands, such as my inputting speed, were tested too certainly. Having to convert numerous site visitors whilst offering client complete satisfaction means that you have to assume as well as type quickly.

Amy also offered me the opportunity to ask any concerns that I had, as well as she addressed them extensively. I mored than happy and wishing that I did well in my online conversation meeting!

As you’ve possibly presumed (by me creating this post) I did do well in my first meeting for the online conversation work. I was invited to the next stage of the application procedure– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much but I was likewise very worried! Thankfully the telephone meeting was not as frightening as I when believed as well as it was more laid-back than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a couple of concerns regarding the Live Conversation Agent position. I also had some comments on my ‘Live Conversation Interview’, which was fantastic to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe claimed that proceeding with everyone as well as coming to be a part of The Conversation Shop household was a very essential element.

It was an enjoyment to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … as well as I accepted with excellent pleasure, obviously. I mored than the moon and also I still am!

Once I had actually approved the offer I was emailed the agreements that required to be authorized digitally (how trendy is that), my working hours, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hrs and also he explained everything I required to understand about the “Live Chat Representative” position. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and various other details I needed to know about the training procedure consisting of precisely what would certainly occur. John was a satisfaction to talk to as well as I really felt comfortable chatting to him as he claimed he would be there for any queries I may have if I am ever unclear or stuck.


I have had a negative round of ill health, which suggested I was incapable to start my training when prepared. The Good News Is The Chat Store are a lot of terrific people that are patiently awaiting me to be well enough once more. I have actually never ever understood such a comprehending business as well as I really feel blessed to be employed by them.

Equally as I was about to give up my job search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering as well as beginning my training. Ideally I will be a fully fledged online chat agent quickly … watch this room, my next message will certainly inform you all about my trip via the training procedure.