I had been searching for a task working from residence for some time as well as will give up. The majority of ‘work from house’ work that you locate on-line seem to be some form of pyramid or ‘start your very own organization’ scheme. Paying a signing up with cost or acquiring their items for you to sell on? No many thanks!

Eventually I chose to have one more little appearance and discovered The Chat Shop. I saw the “Live Chat Agent” task on their professions web page and, after reading the summary, a huge wave of happiness came me. Not just did I fit their needs to a tee (precise student with an analytical mind, strong ability to multi-task, high levels of organisation announcing you got a new job on social media as well as a typing rate above 80 words per min), it likewise felt like a job that I would actually like to do!

I used immediately! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the first application inquiries, this is the first stage of the recruitment procedure.

I was rather excited as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s web site. I opened my internet browser, mosted likely to The Chat Shop homepage and merely clicked the live chat tab. I had come to my meeting.

After introducing myself to a representative that was handling chat at the time, I was quickly transferred to Amy, who prepared and also waiting to start my meeting.

My interview began like any other: we presented ourselves and also had a bit of an informal inviting chat (which made me feel at ease). After that it was on to the primary meeting. What was strange was the fact that the conversation was very comparable to an in person meeting, other than it was via online conversation!

The questions had to do with my previous experience, why I was making an application for the job, just how I ‘d handle certain circumstances as well as my knowledge of The Conversation Store as well as their services.

Amy was aiming to disclose my staminas as well as weaknesses to establish whether I could satisfy the high expectations that they establish. She wished to know where I would require a little added training as well as where I could bring new skills to the team.

Why I wanted the setting was likewise really essential obviously. Although much of our team is spread across the UK, The Chat Store is certainly a close weaved team with huge ambitions. Each one of us is an important part of delivering the results that we provide for customers.

Needs, such as my keying rate, were examined as well obviously. Needing to transform numerous website site visitors whilst providing customer fulfillment indicates that you have to think and type quick.

Amy additionally offered me the chance to ask any questions that I had, and she answered them thoroughly. I mored than happy as well as hoping that I did well in my live chat interview!

As you’ve most likely presumed (by me creating this post) I did succeed in my initial meeting for the live conversation task. I was welcomed to the next phase of the application process– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much however I was additionally extremely anxious! The good news is the telephone interview was not as terrifying as I once believed as well as it was more laid-back than official.

I got asked about my pastimes, what I such as to do in my spare time as well as a few questions regarding the Live Chat Representative setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A lot of the concerns that Joe asked were about my personality. Joe stated that getting on with everyone as well as becoming a part of The Conversation Store household was an extremely crucial variable.

It was an enjoyment to talk on the phone to my potential future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I accepted with great pleasure, obviously. I was over the moon and I still am!

As soon as I had approved the deal I was emailed the agreements that needed to be authorized electronically (how great is that), my functioning hrs, what group I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hours and also he described every little thing I required to know about the “Live Chat Representative” position. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was then given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other details I required to find out about the training procedure including precisely what would happen. John was a satisfaction to talk to as well as I really felt comfortable chatting to him as he claimed he would be there for any inquiries I might have if I am ever unsure or stuck.


I have had a poor bout of illness, which meant I was unable to start my training when set up. Fortunately The Chat Store are a bunch of wonderful people that are patiently waiting on me to be well enough again. I have never ever recognized such a recognizing company and also I really feel blessed to be utilized by them.

Just as I was about to give up my task search, I came across The Conversation Store. I’m excitedly waiting for getting well and starting my training. Ideally I will be a fully fledged live conversation representative quickly … watch this space, my next post will certainly tell you all about my trip via the training procedure.