I had been searching for a work functioning from home for some time and also will surrender. The majority of ‘work from residence’ work that you discover online seem to be some form of pyramid or ‘begin your own organization’ plan. Paying a signing up with charge or acquiring their items for you to sell on? No thanks!

One day I decided to have another little appearance and also discovered The Chat Shop. I saw the “Live Conversation Representative” work on their professions page as well as, after reviewing the description, a huge wave of joy came me. Not only did I match their demands to a tee (precise student with a curious mind, solid capacity to multi-task, high levels of organisation anthropologie social media job and a typing rate above 80 words per min), it also felt like a job that I would truly love to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and also used me a ‘Live Conversation Interview’; following on from the preliminary application concerns, this is the first stage of the recruitment procedure.

I was rather thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s internet site. I opened my internet browser, mosted likely to The Chat Shop homepage as well as just clicked the live chat tab. I had gotten to my interview.

After introducing myself to an agent that was handling conversation at the time, I was swiftly transferred to Amy, that was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and had a bit of a laid-back inviting conversation (which made me really feel at ease). Then it was on to the main meeting. What was strange was the truth that the discussion was really comparable to a face-to-face interview, other than it was through real-time chat!

The questions had to do with my previous experience, why I was obtaining the job, exactly how I ‘d take care of certain situations and my expertise of The Conversation Shop and also their services.

Amy was aiming to reveal my toughness and also weaknesses to identify whether I can meet the high expectations that they set. She wished to know where I would require a little extra training and also where I could bring brand-new talents to the group.

Why I wanted the placement was likewise very crucial obviously. Although much of our team is spread across the UK, The Conversation Store is certainly a close knit team with large passions. Every one people is an integral part of delivering the outcomes that we do for customers.

Requirements, such as my typing speed, were tested also naturally. Needing to convert several website site visitors whilst supplying customer fulfillment implies that you need to believe and also kind quickly.

Amy likewise provided me the opportunity to ask any type of concerns that I had, and she answered them thoroughly. I was happy and hoping that I succeeded in my live conversation interview!

As you have actually probably guessed (by me composing this blog post) I did do well in my first interview for the live chat job. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much but I was likewise really worried! Thankfully the telephone interview was not as terrifying as I when thought and also it was more informal than formal.

I obtained inquired about my hobbies, what I such as to do in my spare time and also a couple of inquiries regarding the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Meeting’, which was great to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everyone as well as ending up being a part of The Conversation Shop family members was a very essential element.

It was a satisfaction to speak on the phone to my prospective future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and also I accepted with great pleasure, of course. I was over the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that required to be signed electronically (just how awesome is that), my working hours, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hours and he discussed whatever I required to understand about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other details I needed to find out about the training procedure including specifically what would certainly occur. John was an enjoyment to talk with and also I really felt comfy chatting to him as he claimed he would certainly be there for any kind of inquiries I may have if I am ever uncertain or stuck.


I have had a poor round of ill health, which indicated I was not able to begin my training when prepared. Thankfully The Conversation Store are a number of wonderful people who are patiently waiting for me to be well enough once again. I have never recognized such a recognizing firm as well as I really feel privileged to be used by them.

Equally as I was about to quit my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering and beginning my training. Ideally I will be a completely fledged online chat representative quickly … see this area, my next article will certainly tell you all about my trip via the training procedure.