I had actually been trying to find a job working from residence for a while as well as will surrender. The majority of ‘function from home’ jobs that you discover on-line appear to be some kind of pyramid or ‘start your very own company’ system. Paying a joining fee or getting their items for you to sell on? No many thanks!

Eventually I chose to have another little look and also encountered The Chat Shop. I saw the “Live Conversation Agent” job on their careers page as well as, after checking out the description, a big wave of joy came over me. Not just did I fit their needs to a tee (careful learner with an inquisitive mind, strong ability to multi-task, high degrees of organisation applecare chat jobs as well as a typing rate above 80 words per minute), it likewise seemed like a work that I would truly enjoy to do!

I used straight away! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the first application concerns, this is the first stage of the recruitment procedure.

I was rather thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s website. I opened my browser, mosted likely to The Conversation Store homepage and also just clicked the real-time conversation tab. I had actually come to my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was promptly moved to Amy, who was ready and also waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a little of an informal welcoming chat (which made me feel comfortable). After that it was on to the major meeting. What was strange was the fact that the conversation was really comparable to a face-to-face interview, other than it was by means of real-time chat!

The concerns were about my previous experience, why I was making an application for the job, exactly how I would certainly deal with certain circumstances and also my expertise of The Conversation Store and also their services.

Amy was looking to disclose my strengths and weak points to establish whether I can fulfill the high assumptions that they set. She wished to know where I would need a little added training and also where I could bring new abilities to the team.

Why I desired the position was likewise extremely important of course. Although much of our team is spread out throughout the UK, The Conversation Store is absolutely a close weaved team with big aspirations. Each and every one of us is an integral part of providing the outcomes that we do for customers.

Demands, such as my typing rate, were examined as well of course. Having to convert multiple web site site visitors whilst giving client complete satisfaction implies that you need to assume and kind quick.

Amy also gave me the chance to ask any kind of inquiries that I had, and also she answered them thoroughly. I was happy as well as really hoping that I did well in my live conversation meeting!

As you’ve possibly guessed (by me composing this post) I did do well in my first meeting for the online conversation work. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much but I was additionally really nervous! Fortunately the telephone meeting was not as scary as I as soon as believed as well as it was much more casual than official.

I got inquired about my hobbies, what I like to do in my extra time as well as a few inquiries regarding the Live Conversation Representative placement. I likewise had some comments on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the concerns that Joe asked were about my character. Joe claimed that moving on with everybody and also coming to be a part of The Chat Shop family members was a really important variable.

It was an enjoyment to speak on the phone to my possible future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the position … and I approved with great satisfaction, of course. I was over the moon and also I still am!

As soon as I had approved the deal I was emailed the contracts that required to be signed electronically (how cool is that), my functioning hrs, what group I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted around 2 hrs as well as he described everything I needed to learn about the “Live Chat Representative” setting. I made certain to make great deals of notes in my notebook as it is a great deal to absorb.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) as well as other information I required to understand about the training process consisting of specifically what would happen. John was a satisfaction to speak with and I felt comfortable talking to him as he claimed he would certainly be there for any kind of questions I might have if I am ever before unsure or stuck.


I have had a bad bout of disease, which suggested I was incapable to begin my training when set up. Fortunately The Conversation Store are a lot of terrific people that are patiently waiting for me to be well enough again. I have never recognized such a recognizing firm as well as I really feel privileged to be utilized by them.

Just as I was about to surrender my task search, I came across The Chat Shop. I’m eagerly awaiting getting well and beginning my training. With any luck I shall be a fully fledged online chat agent quickly … watch this room, my following post will tell you all about my journey via the training process.