I had actually been looking for a job functioning from home for some time and was about to give up. Most ‘work from residence’ tasks that you find on the internet seem to be some type of pyramid or ‘start your own company’ scheme. Paying a joining cost or buying their items for you to sell on? No many thanks!

One day I chose to have another little appearance as well as came across The Conversation Store. I saw the “Live Chat Agent” task on their occupations page and also, after reviewing the summary, a big wave of happiness came me. Not only did I match their requirements to a tee (careful learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation apply for chat jobs as well as a keying rate above 80 words per minute), it additionally seemed like a job that I would really love to do!

I applied straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me as well as supplied me a ‘Live Chat Interview’; following on from the first application questions, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Shop’s internet site. I opened my browser, went to The Chat Store homepage and also just clicked the live chat tab. I had gotten to my interview.

After introducing myself to an agent that was handling chat at the time, I was quickly transferred to Amy, who prepared and also waiting to begin my meeting.

My interview started like any other: we introduced ourselves and also had a little bit of a casual inviting conversation (which made me really feel comfortable). After that it was on to the major meeting. What was unusual was the truth that the discussion was very similar to an in person meeting, other than it was by means of online chat!

The questions had to do with my previous experience, why I was applying for the job, exactly how I would certainly deal with specific situations as well as my knowledge of The Conversation Store as well as their services.

Amy was aiming to expose my strengths and also weaknesses to establish whether I might satisfy the high expectations that they establish. She wished to know where I would certainly require a little extra training as well as where I could bring brand-new skills to the group.

Why I wanted the placement was additionally really vital certainly. Although much of our group is spread throughout the UK, The Conversation Store is absolutely a close knit team with huge aspirations. Each and every one of us is an important part of delivering the outcomes that we do for customers.

Needs, such as my keying rate, were evaluated also obviously. Needing to transform numerous website site visitors whilst giving customer fulfillment indicates that you need to assume and also kind quick.

Amy also gave me the opportunity to ask any concerns that I had, and she answered them extensively. I mored than happy and wishing that I did well in my live chat interview!

As you’ve probably presumed (by me writing this article) I did do well in my initial interview for the online conversation work. I was invited to the following stage of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far however I was also very nervous! Luckily the telephone interview was not as scary as I when believed as well as it was more casual than official.

I obtained inquired about my pastimes, what I such as to do in my spare time and also a few inquiries concerning the Live Chat Representative position. I additionally had some responses on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the concerns that Joe asked were about my individuality. Joe stated that moving on with everyone and also coming to be a part of The Conversation Shop family was an extremely essential variable.

It was a pleasure to talk on the phone to my prospective future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and I accepted with terrific enjoyment, naturally. I mored than the moon and also I still am!

Once I had approved the deal I was emailed the contracts that required to be authorized digitally (just how great is that), my working hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hours as well as he explained everything I needed to find out about the “Live Conversation Representative” position. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the process) and also other information I needed to learn about the training procedure including exactly what would certainly happen. John was an enjoyment to speak with and I felt comfy chatting to him as he said he would certainly be there for any queries I may have if I am ever unclear or stuck.


I have had a poor spell of disease, which suggested I was not able to start my training when arranged. Fortunately The Conversation Shop are a number of wonderful individuals that are patiently awaiting me to be well enough once more. I have never ever understood such an understanding company as well as I feel fortunate to be employed by them.

Just as I will give up my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing and also beginning my training. Ideally I shall be a completely fledged online conversation agent quickly … view this space, my next post will certainly tell you all about my journey with the training procedure.