I had been seeking a work functioning from house for a while and also was about to surrender. A lot of ‘function from residence’ tasks that you discover on the internet seem to be some form of pyramid or ‘begin your own business’ plan. Paying a signing up with fee or purchasing their products for you to sell on? No thanks!

Eventually I determined to have an additional little appearance as well as came across The Conversation Shop. I saw the “Live Chat Representative” job on their professions page and, after reviewing the summary, a big wave of happiness came by me. Not only did I suit their requirements to a tee (careful student with a curious mind, strong capability to multi-task, high degrees of organisation apply for job as chat bot and a keying rate above 80 words per minute), it additionally looked like a task that I would actually enjoy to do!

I used instantly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me and also offered me a ‘Live Conversation Meeting’; following on from the initial application questions, this is the initial stage of the recruitment process.

I was instead excited as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s internet site. I opened my internet browser, went to The Conversation Shop homepage and also simply clicked the online chat tab. I had come to my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly moved to Amy, who prepared and also waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a bit of a casual welcoming chat (which made me really feel at ease). Then it was on to the major meeting. What was strange was the truth that the discussion was really similar to a face-to-face meeting, other than it was through live chat!

The concerns were about my previous experience, why I was getting the work, exactly how I ‘d deal with specific situations and my understanding of The Chat Store as well as their solutions.

Amy was looking to expose my strengths and also weaknesses to figure out whether I might fulfill the high expectations that they establish. She needed to know where I would require a little extra training and also where I might bring new skills to the team.

Why I desired the placement was likewise extremely vital obviously. Although much of our group is spread out across the UK, The Chat Shop is absolutely a close weaved team with huge aspirations. Each one of us is an important part of supplying the outcomes that we provide for customers.

Requirements, such as my inputting speed, were evaluated too obviously. Needing to transform numerous web site site visitors whilst supplying client satisfaction means that you have to think and type quick.

Amy likewise gave me the chance to ask any kind of inquiries that I had, and she answered them completely. I mored than happy as well as hoping that I succeeded in my online chat meeting!

As you’ve possibly presumed (by me writing this post) I did succeed in my preliminary meeting for the live chat work. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was additionally extremely worried! Thankfully the telephone interview was not as scary as I once thought as well as it was a lot more casual than official.

I obtained asked about my hobbies, what I such as to do in my extra time and a couple of questions about the Live Chat Representative position. I likewise had some feedback on my ‘Live Conversation Interview’, which was great to hear.

A lot of the inquiries that Joe asked were about my individuality. Joe stated that proceeding with everyone and becoming a part of The Conversation Store household was a very crucial element.

It was a satisfaction to talk on the phone to my potential future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and also I approved with fantastic pleasure, certainly. I was over the moon as well as I still am!

As soon as I had accepted the deal I was emailed the agreements that needed to be authorized electronically (how great is that), my functioning hrs, what group I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hrs and also he described every little thing I needed to learn about the “Live Conversation Representative” placement. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was then given the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I required to understand about the training process consisting of specifically what would certainly happen. John was an enjoyment to talk to as well as I really felt comfortable talking to him as he claimed he would certainly be there for any inquiries I might have if I am ever before uncertain or stuck.


I have had a bad spell of ill health, which indicated I was unable to begin my training when prepared. Luckily The Chat Store are a bunch of remarkable people who are patiently waiting on me to be well enough once again. I have never ever understood such an understanding firm as well as I feel privileged to be employed by them.

Just as I was about to give up my work search, I came across The Chat Store. I’m eagerly waiting for healing as well as beginning my training. With any luck I will be a totally fledged real-time conversation representative quickly … enjoy this room, my next blog post will inform you all about my journey with the training process.