I had been looking for a work functioning from home for some time and also will give up. Most ‘function from house’ work that you find on-line seem to be some form of pyramid or ‘begin your own service’ scheme. Paying a signing up with cost or buying their products for you to sell on? No many thanks!

Eventually I chose to have another little appearance and encountered The Chat Store. I saw the “Live Chat Agent” task on their occupations page and also, after reviewing the summary, a big wave of joy came me. Not only did I fit their needs to a tee (careful student with an investigative mind, solid capacity to multi-task, high levels of organisation applying for jobs via social media and a typing rate over 80 words per min), it also seemed like a job that I would really like to do!

I applied instantly! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Interview’; complying with on from the first application inquiries, this is the initial stage of the recruitment process.

I was instead excited as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s website. I opened my web browser, mosted likely to The Conversation Store homepage and merely clicked the online conversation tab. I had reached my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was swiftly moved to Amy, who was ready and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a bit of an informal welcoming conversation (which made me feel comfortable). After that it was on to the primary meeting. What was unusual was the reality that the conversation was extremely comparable to an in person interview, except it was using online chat!

The inquiries had to do with my previous experience, why I was getting the job, exactly how I would certainly deal with particular scenarios as well as my expertise of The Conversation Store as well as their solutions.

Amy was aiming to expose my strengths and also weaknesses to establish whether I could meet the high assumptions that they establish. She needed to know where I would require a little extra training as well as where I could bring new talents to the group.

Why I wanted the placement was likewise extremely vital obviously. Although much of our group is spread out across the UK, The Chat Shop is definitely a close weaved team with big aspirations. Each one people is an indispensable part of providing the results that we do for customers.

Demands, such as my inputting speed, were tested also obviously. Having to transform several site visitors whilst providing client contentment suggests that you need to believe and kind quickly.

Amy also offered me the opportunity to ask any type of concerns that I had, and she addressed them completely. I was happy as well as hoping that I did well in my online chat interview!

As you have actually probably thought (by me creating this blog post) I did succeed in my first interview for the online conversation job. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much yet I was also really anxious! Thankfully the telephone interview was not as frightening as I when assumed as well as it was more laid-back than formal.

I obtained inquired about my leisure activities, what I such as to do in my spare time and a few concerns concerning the Live Chat Agent setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the concerns that Joe asked were about my character. Joe claimed that proceeding with everybody as well as coming to be a part of The Chat Store family was a very crucial variable.

It was a pleasure to speak on the phone to my potential future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and I accepted with fantastic pleasure, of course. I was over the moon and also I still am!

Once I had approved the offer I was emailed the agreements that needed to be authorized digitally (just how amazing is that), my working hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hrs as well as he discussed every little thing I needed to know about the “Live Conversation Representative” position. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as other details I needed to understand about the training process consisting of precisely what would take place. John was a pleasure to talk with and I really felt comfortable talking to him as he claimed he would be there for any type of queries I might have if I am ever before not sure or stuck.


I have had a negative round of illness, which meant I was incapable to begin my training when set up. Fortunately The Conversation Shop are a number of terrific individuals that are patiently waiting for me to be all right again. I have actually never understood such a comprehending company and also I feel fortunate to be utilized by them.

Equally as I will quit my task search, I came across The Chat Store. I’m eagerly waiting for recovering and also starting my training. Ideally I shall be a completely fledged online chat representative soon … view this space, my next blog post will tell you all about my journey through the training procedure.