I had actually been looking for a work working from house for some time and also was about to quit. Many ‘work from home’ tasks that you find online appear to be some type of pyramid or ‘begin your own service’ system. Paying a joining fee or acquiring their items for you to sell on? No thanks!

Eventually I decided to have one more little appearance as well as came across The Chat Shop. I saw the “Live Chat Representative” task on their professions page and also, after reviewing the description, a big wave of joy came by me. Not only did I match their demands to a tee (precise learner with an analytical mind, strong capacity to multi-task, high degrees of organisation art and social media jobs and an inputting speed above 80 words per min), it likewise felt like a work that I would truly enjoy to do!

I used straight away! I patiently awaited a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Interview’; following on from the first application concerns, this is the initial stage of the recruitment process.

I was instead excited as I had never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s web site. I opened my browser, went to The Chat Store homepage as well as merely clicked the real-time conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, who was ready as well as waiting to start my meeting.

My meeting began like any other: we introduced ourselves and had a little of an informal inviting conversation (that made me really feel comfortable). After that it was on to the major interview. What was odd was the reality that the conversation was really similar to an in person interview, except it was using live chat!

The questions had to do with my previous experience, why I was making an application for the work, how I would certainly take care of certain situations and also my expertise of The Chat Store and their solutions.

Amy was looking to reveal my staminas and weak points to determine whether I can fulfill the high assumptions that they establish. She wished to know where I would certainly need a little extra training and where I could bring new talents to the group.

Why I desired the setting was likewise very crucial obviously. Although much of our group is spread throughout the UK, The Conversation Store is certainly a close weaved group with big ambitions. Each one people is an essential part of delivering the outcomes that we provide for clients.

Requirements, such as my typing speed, were checked too certainly. Needing to transform numerous site visitors whilst supplying customer fulfillment indicates that you need to assume and also kind quick.

Amy likewise provided me the chance to ask any type of inquiries that I had, and she addressed them completely. I was happy as well as really hoping that I did well in my online chat interview!

As you’ve most likely thought (by me composing this post) I did do well in my initial meeting for the online chat job. I was invited to the following phase of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far but I was also extremely anxious! Luckily the telephone meeting was not as terrifying as I when assumed as well as it was a lot more informal than formal.

I obtained inquired about my pastimes, what I like to do in my extra time and also a couple of concerns about the Live Chat Representative position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that getting on with everyone as well as ending up being a part of The Conversation Store family members was a really important variable.

It was a pleasure to talk on the phone to my prospective future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and also I approved with terrific satisfaction, obviously. I mored than the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that required to be authorized electronically (how cool is that), my functioning hrs, what team I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs and also he discussed whatever I needed to understand about the “Live Chat Representative” placement. I made certain to make lots of notes in my notebook as it is a great deal to take in.

I was then offered the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I required to find out about the training procedure consisting of specifically what would take place. John was a satisfaction to speak with as well as I really felt comfortable chatting to him as he claimed he would be there for any inquiries I might have if I am ever before not sure or stuck.


I have had a poor spell of ill health, which indicated I was incapable to begin my training when arranged. Fortunately The Chat Shop are a number of fantastic people who are patiently awaiting me to be well enough once more. I have never ever known such a comprehending business as well as I feel blessed to be used by them.

Equally as I was about to give up my job search, I came across The Chat Store. I’m eagerly awaiting getting well and also starting my training. With any luck I shall be a completely fledged live conversation agent quickly … enjoy this room, my next message will inform you all about my journey via the training process.