I had actually been seeking a task functioning from house for some time as well as was about to surrender. The majority of ‘work from house’ jobs that you locate on the internet seem to be some form of pyramid or ‘start your very own service’ system. Paying a joining cost or getting their products for you to sell on? No thanks!

One day I chose to have another little look as well as encountered The Chat Store. I saw the “Live Chat Representative” job on their professions web page and also, after checking out the summary, a huge wave of happiness came by me. Not just did I suit their demands to a tee (careful student with an analytical mind, strong ability to multi-task, high degrees of organisation articles on social media and losing jobs and a typing speed over 80 words per minute), it additionally appeared like a job that I would truly love to do!

I applied straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Interview’; complying with on from the initial application questions, this is the first stage of the employment process.

I was instead thrilled as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s website. I opened my browser, mosted likely to The Chat Store homepage and merely clicked the online conversation tab. I had arrived at my interview.

After introducing myself to an agent that was managing chat at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my meeting.

My interview began like any other: we introduced ourselves and also had a bit of an informal inviting conversation (that made me really feel at ease). After that it was on to the main interview. What was weird was the truth that the discussion was really comparable to an in person meeting, other than it was through live chat!

The questions were about my previous experience, why I was making an application for the job, exactly how I ‘d handle specific circumstances and my understanding of The Chat Store and their solutions.

Amy was aiming to reveal my toughness as well as weak points to identify whether I might satisfy the high expectations that they set. She wanted to know where I would certainly need a little added training as well as where I could bring brand-new abilities to the team.

Why I wanted the setting was also extremely vital naturally. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit group with huge ambitions. Each one of us is an essential part of delivering the outcomes that we do for customers.

Requirements, such as my typing rate, were tested too certainly. Needing to convert several website site visitors whilst giving client satisfaction suggests that you need to assume and kind quick.

Amy also offered me the possibility to ask any kind of concerns that I had, as well as she answered them thoroughly. I mored than happy as well as really hoping that I did well in my live chat interview!

As you have actually possibly thought (by me composing this post) I did succeed in my preliminary interview for the real-time conversation task. I was welcomed to the next phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was likewise very anxious! Thankfully the telephone interview was not as frightening as I once assumed as well as it was more casual than formal.

I got asked about my leisure activities, what I such as to do in my spare time as well as a couple of concerns regarding the Live Conversation Representative placement. I also had some feedback on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe stated that proceeding with everybody and also coming to be a part of The Chat Store household was a really important variable.

It was a satisfaction to speak on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … and also I accepted with wonderful enjoyment, obviously. I mored than the moon and I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be signed electronically (how amazing is that), my functioning hours, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hours and also he clarified every little thing I required to learn about the “Live Conversation Representative” setting. I saw to it to make great deals of notes in my note pad as it is a whole lot to take in.

I was then provided the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other details I needed to learn about the training process consisting of precisely what would take place. John was a pleasure to speak with and also I felt comfortable chatting to him as he said he would be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a poor spell of ill health, which meant I was incapable to begin my training when arranged. Thankfully The Chat Store are a number of remarkable people who are patiently waiting on me to be well enough once again. I have actually never ever known such a recognizing business and I really feel blessed to be used by them.

Just as I was about to give up my job search, I stumbled across The Conversation Store. I’m eagerly awaiting healing as well as beginning my training. With any luck I shall be a fully fledged online chat representative quickly … see this area, my following blog post will inform you all about my journey through the training process.