I had actually been trying to find a task functioning from home for some time and also was about to give up. The majority of ‘work from home’ tasks that you discover online appear to be some kind of pyramid or ‘begin your own organization’ system. Paying a joining charge or purchasing their products for you to sell on? No thanks!

Someday I made a decision to have one more little look as well as came across The Chat Shop. I saw the “Live Conversation Representative” job on their jobs web page as well as, after checking out the description, a huge wave of joy came by me. Not only did I suit their requirements to a tee (meticulous student with an inquisitive mind, strong capacity to multi-task, high levels of organisation at home chat customer service jobs as well as a keying rate above 80 words per min), it also looked like a task that I would truly like to do!

I applied instantly! I patiently awaited a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; complying with on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was rather excited as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s web site. I opened my internet browser, went to The Conversation Store homepage as well as simply clicked the online conversation tab. I had actually arrived at my meeting.

After introducing myself to a representative that was handling conversation at the time, I was quickly moved to Amy, that prepared as well as waiting to start my meeting.

My interview began like any other: we presented ourselves and also had a little of a casual welcoming conversation (which made me really feel comfortable). After that it was on to the major interview. What was odd was the fact that the discussion was very similar to a face-to-face interview, except it was via live chat!

The concerns had to do with my previous experience, why I was looking for the work, exactly how I would certainly handle particular circumstances and also my expertise of The Chat Store as well as their services.

Amy was aiming to reveal my staminas and also weak points to determine whether I can fulfill the high assumptions that they set. She needed to know where I would require a little extra training as well as where I could bring new abilities to the group.

Why I desired the setting was likewise extremely vital certainly. Although much of our group is spread throughout the UK, The Conversation Store is certainly a close knit team with large passions. Every one people is an important part of providing the outcomes that we do for customers.

Requirements, such as my keying speed, were examined too certainly. Needing to convert several website site visitors whilst providing customer contentment implies that you need to think and also kind quickly.

Amy additionally gave me the opportunity to ask any type of inquiries that I had, as well as she addressed them completely. I was happy as well as wishing that I succeeded in my real-time conversation meeting!

As you have actually probably presumed (by me composing this blog post) I did succeed in my preliminary interview for the online conversation work. I was welcomed to the following phase of the application process– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far but I was additionally really anxious! Fortunately the telephone meeting was not as frightening as I as soon as assumed as well as it was more informal than formal.

I got asked about my pastimes, what I like to do in my extra time as well as a couple of questions regarding the Live Chat Representative placement. I likewise had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the inquiries that Joe asked were about my character. Joe said that getting on with everybody and also ending up being a part of The Conversation Shop family members was a very essential variable.

It was an enjoyment to speak on the phone to my possible future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … as well as I accepted with terrific pleasure, certainly. I was over the moon and also I still am!

Once I had actually accepted the deal I was emailed the agreements that needed to be authorized digitally (how amazing is that), my working hrs, what team I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hours and he explained whatever I needed to understand about the “Live Conversation Agent” placement. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other information I needed to find out about the training procedure consisting of precisely what would happen. John was a satisfaction to talk to and also I felt comfortable chatting to him as he claimed he would be there for any kind of inquiries I may have if I am ever before uncertain or stuck.


I have had a negative round of ill health, which implied I was unable to start my training when prepared. Luckily The Conversation Store are a bunch of remarkable individuals that are patiently awaiting me to be well enough again. I have actually never known such an understanding business and also I feel blessed to be utilized by them.

Just as I was about to quit my work search, I came across The Conversation Shop. I’m eagerly awaiting recovering and beginning my training. Ideally I shall be a fully fledged live conversation representative quickly … see this space, my following blog post will tell you everything about my journey with the training procedure.