I had been searching for a task working from home for some time and was about to quit. The majority of ‘work from home’ tasks that you discover on-line appear to be some form of pyramid or ‘begin your own service’ system. Paying a joining charge or acquiring their products for you to sell on? No many thanks!

Eventually I determined to have another little look and found The Chat Shop. I saw the “Live Chat Representative” job on their careers web page and, after reading the summary, a huge wave of joy came me. Not only did I fit their requirements to a tee (careful student with an investigative mind, strong ability to multi-task, high degrees of organisation athlete losing job for social media and an inputting speed above 80 words per minute), it additionally felt like a work that I would truly enjoy to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me as well as offered me a ‘Live Conversation Interview’; complying with on from the preliminary application concerns, this is the first stage of the employment process.

I was instead thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s site. I opened my internet browser, went to The Chat Store homepage and simply clicked the live conversation tab. I had gotten to my interview.

After presenting myself to a representative that was handling chat at the time, I was promptly moved to Amy, that prepared and waiting to begin my meeting.

My interview started like any other: we introduced ourselves and had a little of an informal welcoming chat (which made me really feel secure). Then it was on to the main interview. What was weird was the truth that the conversation was very comparable to an in person meeting, other than it was via live conversation!

The concerns had to do with my previous experience, why I was requesting the work, how I ‘d take care of particular situations and also my expertise of The Chat Store and also their solutions.

Amy was aiming to disclose my staminas as well as weak points to establish whether I might satisfy the high assumptions that they establish. She would like to know where I would require a little extra training and also where I can bring new talents to the group.

Why I wanted the placement was likewise very vital naturally. Although much of our group is spread throughout the UK, The Conversation Shop is absolutely a close weaved team with huge ambitions. Each one of us is an essential part of supplying the results that we provide for clients.

Requirements, such as my typing rate, were tested also naturally. Needing to transform numerous web site visitors whilst supplying consumer contentment means that you need to think and type quickly.

Amy likewise provided me the opportunity to ask any type of questions that I had, and she answered them extensively. I mored than happy and hoping that I succeeded in my live chat meeting!

As you have actually probably presumed (by me writing this blog post) I did do well in my preliminary meeting for the live chat task. I was invited to the following stage of the application process– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this far however I was additionally very worried! Fortunately the telephone interview was not as scary as I when assumed as well as it was more casual than official.

I got asked about my leisure activities, what I like to do in my leisure and a few inquiries concerning the Live Conversation Representative placement. I likewise had some responses on my ‘Live Conversation Interview’, which was terrific to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe said that getting on with everyone as well as ending up being a part of The Chat Shop household was a really vital aspect.

It was a pleasure to talk on the phone to my potential future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and also I approved with excellent pleasure, of course. I was over the moon as well as I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my functioning hours, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs as well as he clarified whatever I required to understand about the “Live Conversation Representative” setting. I ensured to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I needed to know about the training process consisting of exactly what would certainly happen. John was an enjoyment to speak with and also I felt comfy chatting to him as he said he would be there for any kind of queries I might have if I am ever unclear or stuck.


I have had a bad bout of disease, which indicated I was incapable to start my training when arranged. Fortunately The Conversation Store are a bunch of wonderful individuals that are patiently awaiting me to be all right once again. I have actually never ever recognized such a recognizing business and also I really feel privileged to be employed by them.

Just as I will surrender my work search, I stumbled across The Conversation Store. I’m eagerly waiting for healing and beginning my training. With any luck I will be a totally fledged live conversation agent soon … view this room, my following blog post will certainly inform you all about my journey with the training process.