I had been looking for a task working from house for some time as well as will surrender. The majority of ‘work from residence’ tasks that you discover on-line seem to be some kind of pyramid or ‘start your own company’ scheme. Paying a joining charge or getting their products for you to sell on? No many thanks!

One day I determined to have another little appearance and stumbled upon The Chat Store. I saw the “Live Chat Representative” work on their professions page as well as, after reviewing the summary, a big wave of happiness came over me. Not just did I match their requirements to a tee (careful student with an inquisitive mind, strong capacity to multi-task, high levels of organisation audible social media jobs and a typing speed over 80 words per min), it additionally felt like a job that I would truly enjoy to do!

I used straight away! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as used me a ‘Live Conversation Interview’; following on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was instead delighted as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s site. I opened my web browser, mosted likely to The Conversation Store homepage and just clicked the live conversation tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, that prepared and waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little of an informal welcoming chat (that made me really feel at ease). After that it was on to the primary interview. What was strange was the truth that the conversation was very comparable to a face-to-face meeting, except it was through online conversation!

The inquiries were about my previous experience, why I was making an application for the job, exactly how I would certainly deal with certain scenarios and my knowledge of The Chat Shop and also their services.

Amy was aiming to expose my staminas as well as weaknesses to establish whether I could meet the high assumptions that they set. She needed to know where I would certainly need a little added training and where I might bring new skills to the group.

Why I desired the position was likewise really essential of course. Although much of our team is spread out throughout the UK, The Chat Store is absolutely a close weaved group with big passions. Every one people is an important part of delivering the results that we provide for customers.

Requirements, such as my typing rate, were tested too obviously. Having to convert numerous website visitors whilst giving consumer fulfillment indicates that you need to assume as well as kind quick.

Amy additionally gave me the chance to ask any type of questions that I had, as well as she answered them completely. I enjoyed as well as wishing that I succeeded in my real-time conversation interview!

As you’ve probably guessed (by me composing this post) I did succeed in my initial interview for the online chat task. I was invited to the following stage of the application process– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far but I was additionally very nervous! Thankfully the telephone interview was not as frightening as I when assumed and also it was more laid-back than official.

I obtained inquired about my pastimes, what I such as to do in my leisure and a few concerns concerning the Live Conversation Agent position. I likewise had some comments on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my character. Joe claimed that getting on with everyone as well as becoming a part of The Chat Shop family was an extremely essential variable.

It was a satisfaction to speak on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … as well as I approved with wonderful enjoyment, certainly. I mored than the moon and also I still am!

Once I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (just how amazing is that), my functioning hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Team Leader. This telephone call lasted about 2 hours and he discussed every little thing I required to learn about the “Live Chat Agent” position. I ensured to make lots of notes in my note pad as it is a great deal to absorb.

I was after that given the days of when my training would start (training lasts around 3 weeks as well as we’re paid during the process) and other details I needed to understand about the training procedure consisting of exactly what would occur. John was a pleasure to talk with and I really felt comfy talking to him as he claimed he would certainly be there for any type of questions I might have if I am ever before uncertain or stuck.


I have had a bad round of illness, which indicated I was incapable to start my training when organized. Luckily The Conversation Shop are a number of remarkable people that are patiently awaiting me to be all right again. I have never ever recognized such a comprehending company and I really feel blessed to be utilized by them.

Equally as I will give up my task search, I stumbled across The Chat Store. I’m eagerly waiting for recovering as well as starting my training. Hopefully I shall be a fully fledged live chat representative soon … see this room, my next message will tell you everything about my trip with the training procedure.