I had been seeking a task working from residence for a while and also was about to quit. The majority of ‘work from residence’ jobs that you discover on the internet appear to be some kind of pyramid or ‘begin your very own company’ scheme. Paying a signing up with fee or buying their products for you to sell on? No thanks!

One day I determined to have one more little appearance as well as discovered The Chat Shop. I saw the “Live Chat Agent” task on their careers page and, after reading the summary, a large wave of joy came me. Not just did I fit their demands to a tee (meticulous student with an inquisitive mind, strong ability to multi-task, high degrees of organisation aviation social media jobs and an inputting rate above 80 words per minute), it also looked like a job that I would truly like to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the preliminary application questions, this is the first stage of the recruitment process.

I was instead excited as I had never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s web site. I opened my internet browser, mosted likely to The Chat Store homepage and also simply clicked the real-time conversation tab. I had arrived at my interview.

After introducing myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a bit of a laid-back inviting chat (that made me feel secure). Then it was on to the main interview. What was weird was the truth that the discussion was extremely comparable to an in person interview, other than it was by means of online conversation!

The inquiries had to do with my previous experience, why I was looking for the job, how I ‘d manage particular situations as well as my expertise of The Conversation Shop as well as their solutions.

Amy was wanting to disclose my toughness and also weaknesses to identify whether I can meet the high expectations that they establish. She wanted to know where I would certainly need a little extra training and where I can bring new skills to the team.

Why I desired the setting was additionally extremely crucial obviously. Although much of our team is spread across the UK, The Conversation Store is certainly a close knit team with huge passions. Every one of us is an important part of supplying the outcomes that we do for clients.

Demands, such as my typing rate, were evaluated too of course. Having to transform multiple website visitors whilst providing client satisfaction indicates that you need to think as well as kind quickly.

Amy also gave me the chance to ask any type of questions that I had, and she addressed them extensively. I enjoyed as well as wishing that I did well in my online chat meeting!

As you’ve possibly thought (by me creating this post) I did succeed in my first interview for the online chat job. I was welcomed to the next stage of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far yet I was also very worried! Fortunately the telephone meeting was not as scary as I once assumed as well as it was a lot more laid-back than official.

I got asked about my hobbies, what I such as to do in my extra time and also a couple of concerns regarding the Live Chat Agent placement. I likewise had some comments on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked were about my personality. Joe said that moving on with everyone as well as becoming a part of The Conversation Shop household was an extremely essential element.

It was a satisfaction to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … as well as I approved with wonderful pleasure, of course. I mored than the moon and I still am!

Once I had accepted the offer I was emailed the agreements that required to be authorized digitally (exactly how trendy is that), my functioning hours, what team I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and he described every little thing I required to learn about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) and other information I needed to find out about the training process consisting of precisely what would certainly take place. John was a satisfaction to speak with and also I felt comfortable talking to him as he claimed he would be there for any queries I may have if I am ever uncertain or stuck.


I have had a bad bout of disease, which suggested I was unable to start my training when set up. Fortunately The Chat Shop are a bunch of terrific individuals that are patiently awaiting me to be well enough again. I have never understood such a recognizing firm and also I feel blessed to be employed by them.

Equally as I will quit my task search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing and also starting my training. With any luck I shall be a completely fledged live conversation agent soon … enjoy this room, my next blog post will tell you all about my journey through the training procedure.