I had been looking for a job functioning from residence for a while as well as will surrender. A lot of ‘function from house’ work that you find online seem to be some type of pyramid or ‘start your very own company’ plan. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Someday I made a decision to have another little appearance and stumbled upon The Chat Shop. I saw the “Live Conversation Agent” task on their careers web page and, after checking out the description, a huge wave of joy came by me. Not just did I suit their needs to a tee (careful student with an inquisitive mind, solid capability to multi-task, high degrees of organisation beauty social media creator job as well as an inputting rate over 80 words per min), it likewise looked like a task that I would truly like to do!

I applied instantly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as used me a ‘Live Conversation Interview’; adhering to on from the initial application inquiries, this is the first stage of the employment process.

I was rather thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Shop’s website. I opened my browser, went to The Chat Store homepage and just clicked the live conversation tab. I had reached my interview.

After introducing myself to an agent that was handling chat at the time, I was quickly moved to Amy, that was ready and also waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a bit of a laid-back welcoming conversation (that made me really feel secure). After that it was on to the main meeting. What was odd was the truth that the conversation was extremely comparable to an in person meeting, except it was using live conversation!

The inquiries had to do with my previous experience, why I was obtaining the job, how I ‘d take care of specific situations and my understanding of The Chat Store as well as their solutions.

Amy was looking to expose my staminas and also weak points to identify whether I could satisfy the high assumptions that they set. She needed to know where I would certainly require a little extra training and where I could bring brand-new abilities to the group.

Why I wanted the placement was also very vital naturally. Although much of our group is spread across the UK, The Chat Store is definitely a close knit team with big ambitions. Each one people is an integral part of providing the results that we provide for clients.

Requirements, such as my typing speed, were checked as well naturally. Having to convert numerous web site site visitors whilst giving client contentment indicates that you need to assume and kind fast.

Amy also gave me the opportunity to ask any kind of inquiries that I had, and she addressed them completely. I was happy and also hoping that I succeeded in my online chat interview!

As you have actually most likely thought (by me creating this post) I did do well in my first meeting for the online chat work. I was invited to the following phase of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much yet I was likewise very anxious! The good news is the telephone meeting was not as frightening as I when assumed and it was more informal than official.

I obtained asked about my pastimes, what I like to do in my leisure and a couple of inquiries regarding the Live Chat Agent position. I likewise had some feedback on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe claimed that moving on with everybody and ending up being a part of The Conversation Shop family members was an extremely essential factor.

It was a satisfaction to talk on the phone to my prospective future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … as well as I accepted with great pleasure, certainly. I was over the moon and also I still am!

When I had actually accepted the deal I was emailed the agreements that required to be authorized digitally (how trendy is that), my working hours, what team I would remain in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hours and also he explained everything I required to learn about the “Live Chat Representative” position. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I required to know about the training procedure including specifically what would certainly take place. John was a pleasure to talk to as well as I felt comfortable chatting to him as he claimed he would certainly be there for any kind of queries I may have if I am ever uncertain or stuck.


I have had a poor bout of ill health, which implied I was incapable to start my training when organized. Luckily The Conversation Shop are a bunch of fantastic individuals who are patiently awaiting me to be well enough once again. I have actually never ever understood such a recognizing firm and also I really feel blessed to be employed by them.

Just as I will give up my work search, I came across The Conversation Shop. I’m excitedly awaiting recovering as well as starting my training. Ideally I will be a totally fledged real-time conversation representative soon … view this space, my following post will certainly tell you all about my journey with the training process.