I had been searching for a work working from residence for a while and also was about to surrender. A lot of ‘work from residence’ tasks that you find on the internet seem to be some kind of pyramid or ‘begin your own business’ plan. Paying a joining charge or buying their items for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance and came across The Chat Shop. I saw the “Live Chat Representative” work on their jobs web page and also, after reviewing the description, a huge wave of joy came by me. Not just did I match their demands to a tee (thorough learner with an inquisitive mind, solid ability to multi-task, high degrees of organisation beauty social media manager content creator job and a keying speed above 80 words per minute), it additionally felt like a task that I would truly enjoy to do!

I used instantly! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me as well as used me a ‘Live Chat Interview’; complying with on from the initial application concerns, this is the initial stage of the employment procedure.

I was rather thrilled as I had never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s site. I opened my web browser, mosted likely to The Chat Shop homepage as well as merely clicked the online chat tab. I had come to my interview.

After presenting myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, that was ready and waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a casual inviting conversation (that made me really feel comfortable). After that it was on to the primary meeting. What was odd was the fact that the conversation was extremely comparable to a face-to-face interview, except it was via live chat!

The inquiries were about my previous experience, why I was requesting the task, how I would certainly handle specific circumstances and also my expertise of The Chat Store and also their services.

Amy was wanting to expose my strengths as well as weak points to determine whether I might satisfy the high assumptions that they set. She needed to know where I would certainly need a little added training and also where I could bring new abilities to the group.

Why I wanted the position was additionally very vital of course. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved group with big aspirations. Each and every one of us is an essential part of supplying the outcomes that we do for clients.

Demands, such as my typing rate, were checked also naturally. Needing to convert multiple website site visitors whilst providing customer fulfillment indicates that you need to believe as well as kind quick.

Amy additionally gave me the possibility to ask any type of inquiries that I had, and she addressed them thoroughly. I was happy and also hoping that I succeeded in my live conversation interview!

As you’ve possibly thought (by me writing this blog post) I did succeed in my first meeting for the real-time conversation task. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far however I was also very nervous! The good news is the telephone meeting was not as frightening as I once assumed and also it was extra laid-back than official.

I got inquired about my leisure activities, what I like to do in my leisure as well as a few questions concerning the Live Chat Representative position. I likewise had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked had to do with my character. Joe said that getting on with everyone and also ending up being a part of The Chat Shop family was a very crucial factor.

It was an enjoyment to speak on the phone to my possible future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and I accepted with wonderful satisfaction, naturally. I mored than the moon and I still am!

Once I had accepted the offer I was emailed the contracts that required to be authorized electronically (just how trendy is that), my functioning hours, what group I would be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hours and also he discussed whatever I required to understand about the “Live Chat Representative” placement. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) and various other details I required to find out about the training process consisting of specifically what would take place. John was a satisfaction to speak to and also I felt comfortable talking to him as he said he would be there for any kind of queries I may have if I am ever before not sure or stuck.


I have had a negative spell of illness, which indicated I was incapable to start my training when organized. Luckily The Chat Shop are a lot of remarkable people who are patiently awaiting me to be well enough once again. I have never understood such an understanding firm as well as I feel blessed to be used by them.

Just as I will give up my work search, I came across The Chat Store. I’m eagerly waiting for getting well as well as beginning my training. With any luck I will be a fully fledged online conversation representative quickly … enjoy this space, my next message will inform you all about my trip with the training process.