I had actually been searching for a job working from home for some time as well as was about to give up. The majority of ‘work from home’ tasks that you find on the internet seem to be some type of pyramid or ‘start your own business’ system. Paying a signing up with charge or buying their items for you to sell on? No many thanks!

Eventually I made a decision to have one more little appearance and came across The Conversation Store. I saw the “Live Conversation Agent” job on their jobs page and also, after reading the description, a big wave of joy came me. Not only did I match their needs to a tee (precise learner with an investigative mind, solid ability to multi-task, high degrees of organisation best buy chat agent job and also a keying rate over 80 words per min), it also seemed like a job that I would truly enjoy to do!

I used quickly! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was rather excited as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage and also just clicked the live chat tab. I had actually come to my interview.

After presenting myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, who prepared and also waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a little bit of a casual inviting chat (which made me feel comfortable). Then it was on to the main interview. What was odd was the fact that the discussion was extremely comparable to a face-to-face interview, except it was using live chat!

The concerns were about my previous experience, why I was making an application for the task, exactly how I would certainly deal with particular situations and my understanding of The Chat Store as well as their solutions.

Amy was wanting to reveal my strengths and weak points to establish whether I can satisfy the high assumptions that they establish. She wanted to know where I would certainly need a little extra training and where I could bring brand-new abilities to the group.

Why I desired the setting was likewise very crucial of course. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close knit team with large ambitions. Each one people is an integral part of providing the results that we do for customers.

Requirements, such as my keying speed, were evaluated too of course. Having to transform multiple website site visitors whilst offering client fulfillment means that you need to believe as well as kind quick.

Amy likewise gave me the opportunity to ask any kind of concerns that I had, as well as she answered them extensively. I was happy as well as wishing that I did well in my real-time conversation meeting!

As you have actually possibly presumed (by me writing this post) I did do well in my initial meeting for the real-time chat job. I was invited to the following phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much but I was also extremely anxious! Thankfully the telephone interview was not as frightening as I once assumed as well as it was more informal than formal.

I got inquired about my hobbies, what I such as to do in my extra time and also a few inquiries concerning the Live Chat Agent placement. I additionally had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe stated that moving on with everyone and also coming to be a part of The Conversation Store household was a very crucial variable.

It was a satisfaction to talk on the phone to my potential future bosses and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and I approved with excellent satisfaction, of course. I mored than the moon and I still am!

Once I had actually accepted the deal I was emailed the contracts that required to be authorized digitally (exactly how amazing is that), my functioning hours, what group I would certainly remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs and also he described whatever I needed to learn about the “Live Chat Representative” placement. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other details I needed to learn about the training process including precisely what would take place. John was a pleasure to speak to as well as I felt comfortable chatting to him as he said he would certainly be there for any type of questions I may have if I am ever unclear or stuck.


I have had a negative round of illness, which indicated I was unable to start my training when arranged. Luckily The Conversation Shop are a bunch of terrific people that are patiently waiting for me to be well enough again. I have never ever known such a recognizing business and also I really feel fortunate to be employed by them.

Just as I was about to surrender my job search, I came across The Chat Shop. I’m excitedly waiting for getting well and also starting my training. Ideally I will be a totally fledged live chat representative quickly … watch this room, my following article will certainly inform you everything about my journey through the training process.