I had been seeking a job working from residence for some time as well as was about to quit. The majority of ‘work from home’ jobs that you discover on-line appear to be some type of pyramid or ‘begin your very own service’ scheme. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

Eventually I determined to have an additional little look and came across The Chat Store. I saw the “Live Conversation Agent” job on their jobs web page and also, after reviewing the description, a huge wave of joy came by me. Not only did I match their requirements to a tee (precise student with an inquisitive mind, solid capability to multi-task, high levels of organisation best cities for social media jobs as well as an inputting rate above 80 words per minute), it also seemed like a work that I would really love to do!

I applied quickly! I patiently awaited a reply yet, to my shock, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me as well as provided me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the first stage of the employment process.

I was rather excited as I had never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview through The Conversation Shop’s site. I opened my web browser, mosted likely to The Chat Shop homepage and also simply clicked the real-time conversation tab. I had gotten to my interview.

After introducing myself to an agent that was handling chat at the time, I was quickly transferred to Amy, that was ready and also waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and also had a little of a laid-back inviting chat (which made me really feel secure). Then it was on to the main meeting. What was strange was the fact that the conversation was really comparable to a face-to-face meeting, other than it was through live conversation!

The concerns were about my previous experience, why I was obtaining the job, exactly how I would certainly deal with specific circumstances and my expertise of The Chat Shop and also their solutions.

Amy was wanting to reveal my toughness and weaknesses to figure out whether I can meet the high expectations that they set. She wanted to know where I would certainly need a little extra training as well as where I could bring brand-new talents to the team.

Why I wanted the setting was additionally extremely crucial naturally. Although much of our group is spread throughout the UK, The Chat Store is absolutely a close weaved group with big ambitions. Every one people is an important part of supplying the results that we do for customers.

Needs, such as my inputting rate, were evaluated as well naturally. Having to convert multiple site site visitors whilst providing customer contentment indicates that you need to think and type quick.

Amy also offered me the opportunity to ask any kind of questions that I had, and she answered them extensively. I was happy as well as hoping that I did well in my live chat meeting!

As you’ve most likely thought (by me writing this blog post) I did succeed in my preliminary interview for the live conversation job. I was welcomed to the following phase of the application process– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far but I was also extremely nervous! Thankfully the telephone meeting was not as frightening as I once assumed and also it was a lot more informal than official.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a few inquiries concerning the Live Chat Agent position. I additionally had some feedback on my ‘Live Conversation Interview’, which was great to hear.

A lot of the concerns that Joe asked were about my personality. Joe stated that moving on with everybody and also ending up being a part of The Conversation Store household was an extremely vital factor.

It was a satisfaction to talk on the phone to my potential future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … as well as I accepted with wonderful enjoyment, certainly. I was over the moon as well as I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be authorized electronically (how amazing is that), my functioning hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours as well as he discussed whatever I required to find out about the “Live Conversation Agent” setting. I ensured to make lots of notes in my note pad as it is a great deal to take in.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the process) and also various other details I required to find out about the training process including exactly what would certainly occur. John was a pleasure to talk with and also I really felt comfortable talking to him as he said he would be there for any type of queries I may have if I am ever before unclear or stuck.


I have had a negative round of ill health, which meant I was unable to start my training when prepared. Luckily The Conversation Shop are a lot of fantastic individuals who are patiently waiting for me to be well enough again. I have never known such a recognizing firm and also I feel fortunate to be used by them.

Equally as I will surrender my job search, I stumbled across The Conversation Shop. I’m eagerly awaiting healing as well as beginning my training. With any luck I shall be a fully fledged real-time chat agent soon … watch this space, my following article will tell you everything about my journey with the training process.