I had actually been seeking a job working from home for some time as well as will quit. Many ‘work from home’ work that you locate online appear to be some kind of pyramid or ‘start your own service’ system. Paying a signing up with cost or getting their products for you to sell on? No thanks!

One day I decided to have one more little look and also came across The Chat Shop. I saw the “Live Conversation Representative” task on their careers page as well as, after reading the description, a big wave of joy came by me. Not only did I match their requirements to a tee (precise student with a curious mind, strong ability to multi-task, high degrees of organisation best paying chat operator jobs as well as a typing rate over 80 words per minute), it also appeared like a work that I would truly like to do!

I used straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; following on from the first application concerns, this is the initial stage of the recruitment procedure.

I was rather thrilled as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Shop’s web site. I opened my browser, went to The Chat Shop homepage and simply clicked the live conversation tab. I had actually reached my interview.

After presenting myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, who prepared and waiting to start my meeting.

My interview began like any other: we introduced ourselves and also had a little of a laid-back welcoming chat (which made me really feel secure). After that it was on to the main interview. What was strange was the truth that the discussion was very comparable to a face-to-face interview, other than it was through online chat!

The questions had to do with my previous experience, why I was requesting the task, exactly how I would certainly handle certain situations as well as my understanding of The Conversation Shop and also their solutions.

Amy was wanting to expose my toughness and weak points to establish whether I could satisfy the high assumptions that they establish. She wanted to know where I would need a little extra training and also where I might bring brand-new skills to the group.

Why I wanted the position was also extremely essential naturally. Although much of our group is spread out across the UK, The Conversation Store is definitely a close weaved team with large aspirations. Each and every one of us is an important part of delivering the results that we do for clients.

Requirements, such as my typing rate, were examined as well of course. Needing to convert several internet site visitors whilst providing consumer satisfaction means that you need to believe as well as kind quickly.

Amy also provided me the possibility to ask any questions that I had, as well as she addressed them extensively. I was happy and wishing that I succeeded in my online chat meeting!

As you have actually most likely thought (by me writing this blog post) I did succeed in my preliminary meeting for the live chat task. I was invited to the next phase of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much however I was additionally really worried! The good news is the telephone meeting was not as terrifying as I once thought and also it was much more informal than formal.

I got inquired about my hobbies, what I like to do in my spare time and also a few inquiries concerning the Live Chat Agent setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A great deal of the questions that Joe asked were about my individuality. Joe claimed that proceeding with everybody as well as ending up being a part of The Conversation Store household was a really vital factor.

It was a satisfaction to speak on the phone to my potential future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … as well as I approved with terrific pleasure, obviously. I mored than the moon and also I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be signed electronically (how trendy is that), my working hrs, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours as well as he clarified everything I required to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my notebook as it is a great deal to absorb.

I was after that offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the process) and other information I required to find out about the training procedure including exactly what would occur. John was a pleasure to speak with as well as I felt comfortable chatting to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever unsure or stuck.


I have had a negative bout of ill health, which suggested I was not able to start my training when set up. The Good News Is The Chat Store are a number of remarkable people that are patiently waiting for me to be well enough again. I have actually never ever understood such a recognizing business as well as I feel blessed to be used by them.

Just as I will give up my work search, I stumbled across The Chat Store. I’m excitedly awaiting recovering and beginning my training. With any luck I will be a totally fledged online chat representative quickly … enjoy this space, my next post will inform you everything about my trip with the training procedure.