I had actually been seeking a work functioning from residence for some time and also will quit. Many ‘work from residence’ jobs that you locate on the internet seem to be some form of pyramid or ‘start your own business’ plan. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Someday I made a decision to have one more little look as well as came across The Chat Shop. I saw the “Live Chat Representative” job on their careers web page and, after reviewing the description, a huge wave of happiness came me. Not just did I fit their requirements to a tee (careful learner with an investigative mind, strong ability to multi-task, high degrees of organisation best practices for using social media in job search and a typing speed above 80 words per minute), it likewise seemed like a task that I would actually enjoy to do!

I used quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Conversation Interview’; following on from the preliminary application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s site. I opened my web browser, mosted likely to The Conversation Store homepage and also merely clicked the live conversation tab. I had actually reached my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was swiftly transferred to Amy, who was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a laid-back welcoming conversation (which made me really feel at ease). After that it was on to the main interview. What was strange was the fact that the discussion was really comparable to a face-to-face meeting, except it was using live conversation!

The questions were about my previous experience, why I was applying for the work, how I ‘d manage specific scenarios and my understanding of The Chat Store and their services.

Amy was aiming to disclose my staminas and also weaknesses to determine whether I could meet the high expectations that they set. She wanted to know where I would require a little extra training and also where I could bring new skills to the team.

Why I wanted the placement was additionally really essential of course. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close knit group with large aspirations. Each and every one of us is an essential part of delivering the outcomes that we do for customers.

Requirements, such as my keying rate, were tested as well of course. Needing to convert numerous web site visitors whilst offering client contentment indicates that you need to think and kind fast.

Amy also offered me the chance to ask any concerns that I had, and also she addressed them extensively. I mored than happy and wishing that I succeeded in my real-time chat interview!

As you’ve probably thought (by me creating this post) I did succeed in my first interview for the online chat work. I was invited to the next stage of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much however I was additionally very nervous! Thankfully the telephone meeting was not as frightening as I once thought and it was much more casual than official.

I got inquired about my hobbies, what I such as to do in my spare time as well as a few questions about the Live Conversation Representative setting. I additionally had some responses on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe claimed that proceeding with everyone and also coming to be a part of The Conversation Store family was a very important aspect.

It was a pleasure to speak on the phone to my potential future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and I approved with fantastic enjoyment, obviously. I was over the moon as well as I still am!

As soon as I had actually approved the offer I was emailed the contracts that needed to be signed electronically (exactly how trendy is that), my working hrs, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hrs as well as he explained everything I needed to learn about the “Live Chat Representative” setting. I made sure to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that provided the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and also other information I required to learn about the training process including precisely what would occur. John was an enjoyment to talk to and also I really felt comfortable talking to him as he said he would certainly be there for any inquiries I may have if I am ever before uncertain or stuck.


I have had a negative round of disease, which indicated I was unable to start my training when prepared. Fortunately The Chat Store are a lot of remarkable people who are patiently waiting on me to be all right once more. I have never understood such a comprehending firm and I really feel blessed to be used by them.

Just as I will quit my task search, I came across The Chat Shop. I’m eagerly waiting for healing and starting my training. With any luck I shall be a totally fledged live conversation representative soon … watch this space, my following blog post will tell you everything about my journey with the training procedure.