I had been looking for a job functioning from home for some time and will quit. Most ‘work from house’ work that you discover online appear to be some form of pyramid or ‘start your own service’ system. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

Eventually I determined to have another little appearance and stumbled upon The Chat Store. I saw the “Live Chat Representative” work on their professions page and, after reviewing the summary, a large wave of happiness came over me. Not just did I fit their requirements to a tee (careful learner with an investigative mind, strong capability to multi-task, high levels of organisation best social media manager job description and a keying rate above 80 words per min), it also seemed like a task that I would really like to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me and also supplied me a ‘Live Conversation Interview’; complying with on from the preliminary application inquiries, this is the first stage of the employment process.

I was instead thrilled as I had actually never experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s site. I opened my internet browser, went to The Chat Shop homepage and also simply clicked the online chat tab. I had actually come to my interview.

After presenting myself to a representative that was managing chat at the time, I was rapidly transferred to Amy, that prepared and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves as well as had a little bit of an informal inviting chat (that made me really feel secure). After that it was on to the primary meeting. What was unusual was the truth that the conversation was really comparable to a face-to-face meeting, other than it was using online chat!

The questions were about my previous experience, why I was looking for the task, just how I would certainly take care of certain scenarios as well as my expertise of The Chat Store and their services.

Amy was wanting to disclose my strengths and weak points to determine whether I could fulfill the high expectations that they set. She needed to know where I would require a little extra training and also where I could bring brand-new talents to the group.

Why I desired the placement was also really crucial obviously. Although much of our group is spread throughout the UK, The Conversation Store is definitely a close knit team with huge passions. Each one people is an important part of providing the results that we provide for customers.

Needs, such as my typing rate, were evaluated as well obviously. Needing to convert numerous internet site visitors whilst providing consumer satisfaction implies that you need to believe as well as type quick.

Amy also gave me the chance to ask any questions that I had, and she answered them thoroughly. I enjoyed and wishing that I did well in my online chat interview!

As you’ve possibly presumed (by me writing this post) I did succeed in my preliminary meeting for the live chat work. I was welcomed to the following phase of the application process– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far but I was additionally very nervous! The good news is the telephone interview was not as scary as I once believed and also it was more casual than official.

I got inquired about my pastimes, what I such as to do in my leisure and a few inquiries concerning the Live Chat Representative position. I likewise had some responses on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that proceeding with everyone and coming to be a part of The Conversation Store family members was a very important factor.

It was an enjoyment to speak on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and also I approved with fantastic satisfaction, naturally. I was over the moon and also I still am!

When I had accepted the deal I was emailed the contracts that required to be signed digitally (how cool is that), my working hours, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours as well as he explained everything I needed to understand about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) as well as various other details I needed to find out about the training procedure consisting of exactly what would certainly happen. John was an enjoyment to speak to and also I really felt comfortable talking to him as he stated he would certainly be there for any inquiries I might have if I am ever before unsure or stuck.


I have had a poor round of illness, which implied I was incapable to begin my training when prepared. Fortunately The Conversation Shop are a lot of remarkable individuals that are patiently waiting for me to be all right once again. I have actually never known such a recognizing firm and I feel fortunate to be used by them.

Just as I was about to give up my task search, I stumbled across The Conversation Store. I’m eagerly waiting for recovering and beginning my training. With any luck I shall be a totally fledged live conversation agent quickly … see this room, my next post will tell you all about my trip through the training procedure.