I had actually been looking for a work functioning from home for some time and also will give up. A lot of ‘function from residence’ tasks that you discover online appear to be some form of pyramid or ‘begin your own business’ system. Paying a signing up with cost or buying their products for you to sell on? No thanks!

Eventually I determined to have another little look as well as discovered The Chat Store. I saw the “Live Conversation Representative” job on their professions web page as well as, after checking out the description, a large wave of joy came over me. Not only did I suit their requirements to a tee (precise learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation best social media sites for job searching and an inputting speed above 80 words per min), it also seemed like a work that I would truly love to do!

I used instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me as well as offered me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the first stage of the employment process.

I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Chat Store’s web site. I opened my internet browser, went to The Chat Shop homepage as well as just clicked the live conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was handling conversation at the time, I was rapidly moved to Amy, who was ready and waiting to begin my meeting.

My interview started like any other: we introduced ourselves as well as had a bit of an informal inviting chat (that made me really feel at ease). Then it was on to the main meeting. What was weird was the fact that the conversation was extremely comparable to an in person meeting, except it was via real-time conversation!

The questions were about my previous experience, why I was applying for the task, how I would certainly handle certain scenarios and also my expertise of The Conversation Store as well as their services.

Amy was seeking to expose my toughness as well as weaknesses to determine whether I can satisfy the high assumptions that they set. She wanted to know where I would certainly need a little additional training and where I might bring brand-new skills to the group.

Why I wanted the position was additionally really essential obviously. Although much of our team is spread across the UK, The Chat Shop is absolutely a close weaved group with huge passions. Each one of us is an integral part of delivering the results that we do for customers.

Demands, such as my inputting rate, were examined as well naturally. Having to transform numerous site site visitors whilst giving consumer complete satisfaction means that you need to believe and also kind fast.

Amy likewise offered me the chance to ask any kind of inquiries that I had, as well as she answered them extensively. I mored than happy and wishing that I did well in my online conversation meeting!

As you’ve probably thought (by me writing this blog post) I did do well in my preliminary interview for the live conversation work. I was invited to the next phase of the application procedure– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far yet I was also very worried! Luckily the telephone interview was not as frightening as I when thought and also it was more informal than formal.

I obtained asked about my pastimes, what I like to do in my spare time and also a couple of inquiries concerning the Live Chat Representative setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe stated that getting on with everybody and ending up being a part of The Conversation Shop family members was an extremely vital factor.

It was an enjoyment to talk on the phone to my potential future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and I accepted with fantastic satisfaction, certainly. I was over the moon and I still am!

When I had actually accepted the deal I was emailed the agreements that needed to be signed digitally (how cool is that), my working hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours and also he described everything I required to find out about the “Live Chat Agent” placement. I made sure to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I needed to learn about the training procedure including precisely what would certainly occur. John was a pleasure to talk with as well as I really felt comfortable talking to him as he claimed he would be there for any kind of questions I may have if I am ever not sure or stuck.


I have had a negative bout of illness, which implied I was not able to begin my training when organized. Thankfully The Chat Store are a number of remarkable individuals who are patiently awaiting me to be all right once more. I have never recognized such a comprehending company and also I feel blessed to be utilized by them.

Just as I was about to give up my work search, I stumbled across The Chat Store. I’m excitedly waiting for healing and starting my training. Hopefully I will be a completely fledged real-time chat agent soon … watch this space, my next article will inform you all about my journey with the training process.