I had actually been seeking a task working from residence for a while and was about to surrender. The majority of ‘function from house’ jobs that you locate on the internet appear to be some form of pyramid or ‘start your own company’ scheme. Paying a joining charge or buying their items for you to sell on? No many thanks!

Eventually I determined to have an additional little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” job on their careers web page and also, after reviewing the description, a large wave of happiness came over me. Not only did I match their requirements to a tee (careful learner with an investigative mind, strong capacity to multi-task, high degrees of organisation blackboard chat jobs and also a keying speed above 80 words per min), it also felt like a work that I would really enjoy to do!

I applied immediately! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Chat Meeting’; complying with on from the first application questions, this is the first stage of the recruitment process.

I was rather excited as I had actually never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s internet site. I opened my web browser, went to The Chat Shop homepage and also merely clicked the live chat tab. I had actually reached my interview.

After introducing myself to an agent that was handling chat at the time, I was quickly transferred to Amy, that was ready as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves and had a little of a casual welcoming conversation (that made me feel comfortable). After that it was on to the primary interview. What was odd was the reality that the conversation was extremely similar to an in person meeting, other than it was through live conversation!

The concerns had to do with my previous experience, why I was making an application for the job, how I would certainly handle certain situations and also my expertise of The Chat Store and their solutions.

Amy was looking to reveal my staminas and weak points to establish whether I might meet the high assumptions that they establish. She needed to know where I would certainly require a little added training and also where I might bring brand-new skills to the group.

Why I wanted the position was also extremely crucial naturally. Although much of our team is spread out throughout the UK, The Conversation Shop is certainly a close weaved team with large aspirations. Each and every one people is an indispensable part of delivering the outcomes that we do for customers.

Needs, such as my inputting rate, were tested also certainly. Needing to convert several web site visitors whilst giving client complete satisfaction indicates that you have to believe and also kind quickly.

Amy likewise offered me the opportunity to ask any inquiries that I had, and also she answered them extensively. I mored than happy and hoping that I succeeded in my real-time chat interview!

As you’ve most likely thought (by me composing this article) I did succeed in my first meeting for the live conversation task. I was welcomed to the next stage of the application process– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far however I was likewise really nervous! Luckily the telephone interview was not as terrifying as I when believed as well as it was extra casual than formal.

I obtained inquired about my hobbies, what I such as to do in my spare time and also a couple of inquiries regarding the Live Conversation Representative position. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that moving on with everybody as well as ending up being a part of The Conversation Shop family members was a really important variable.

It was an enjoyment to speak on the phone to my prospective future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … and I approved with great pleasure, certainly. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the agreements that required to be authorized digitally (how cool is that), my working hours, what team I would be in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted around 2 hours and he described everything I needed to understand about the “Live Chat Representative” placement. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was after that given the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) as well as other details I needed to understand about the training procedure including precisely what would occur. John was a satisfaction to talk with and also I felt comfortable talking to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a negative spell of ill health, which implied I was not able to begin my training when arranged. Thankfully The Chat Shop are a lot of fantastic individuals that are patiently waiting on me to be well enough once more. I have actually never ever understood such a comprehending business and I feel fortunate to be used by them.

Just as I was about to quit my task search, I came across The Conversation Store. I’m excitedly waiting for getting well as well as beginning my training. With any luck I shall be a completely fledged live conversation representative quickly … enjoy this space, my following message will certainly inform you all about my trip via the training process.