I had actually been looking for a task working from home for some time as well as will give up. Many ‘work from residence’ tasks that you locate online seem to be some type of pyramid or ‘begin your very own company’ plan. Paying a joining fee or buying their products for you to sell on? No thanks!

Someday I made a decision to have another little look and discovered The Conversation Shop. I saw the “Live Chat Agent” work on their careers page as well as, after checking out the summary, a huge wave of joy came me. Not just did I match their needs to a tee (precise student with an analytical mind, strong capability to multi-task, high levels of organisation bosses may use social media to discriminate against job seekers as well as a keying rate over 80 words per min), it also looked like a job that I would really like to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me as well as offered me a ‘Live Chat Meeting’; complying with on from the initial application concerns, this is the initial stage of the recruitment process.

I was rather thrilled as I had never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Shop’s site. I opened my web browser, went to The Chat Shop homepage and also merely clicked the real-time chat tab. I had gotten to my meeting.

After introducing myself to a representative that was managing chat at the time, I was quickly moved to Amy, who was ready and waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a bit of a casual welcoming conversation (which made me feel at ease). Then it was on to the major interview. What was odd was the fact that the conversation was extremely similar to a face-to-face interview, other than it was through online conversation!

The concerns were about my previous experience, why I was obtaining the job, exactly how I would certainly deal with particular situations as well as my expertise of The Conversation Shop and their solutions.

Amy was aiming to reveal my strengths and weak points to establish whether I can fulfill the high expectations that they set. She needed to know where I would certainly require a little additional training as well as where I could bring brand-new abilities to the group.

Why I wanted the position was additionally really crucial obviously. Although much of our team is spread across the UK, The Chat Shop is absolutely a close weaved team with large ambitions. Every one of us is an essential part of delivering the outcomes that we do for customers.

Demands, such as my inputting rate, were evaluated also of course. Needing to convert multiple internet site visitors whilst providing customer fulfillment indicates that you have to assume as well as type fast.

Amy also offered me the opportunity to ask any kind of questions that I had, and also she answered them thoroughly. I enjoyed and also hoping that I did well in my real-time conversation interview!

As you’ve possibly guessed (by me writing this article) I did succeed in my first meeting for the live conversation job. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy as well as among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much however I was also very nervous! Luckily the telephone meeting was not as scary as I when assumed as well as it was much more informal than formal.

I obtained asked about my leisure activities, what I like to do in my extra time as well as a couple of concerns regarding the Live Chat Agent placement. I also had some feedback on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the questions that Joe asked were about my individuality. Joe claimed that proceeding with everyone as well as coming to be a part of The Conversation Store household was a very important factor.

It was a satisfaction to speak on the phone to my prospective future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and also I approved with fantastic enjoyment, of course. I was over the moon and I still am!

Once I had approved the offer I was emailed the contracts that required to be signed electronically (how cool is that), my working hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted around 2 hrs and he described every little thing I required to understand about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) as well as various other details I required to know about the training procedure including precisely what would occur. John was a satisfaction to speak with and I really felt comfy talking to him as he said he would certainly be there for any kind of queries I might have if I am ever before unsure or stuck.


I have had a bad round of illness, which implied I was incapable to start my training when prepared. Luckily The Chat Store are a number of remarkable people that are patiently awaiting me to be all right once more. I have never ever understood such a recognizing firm and I feel fortunate to be employed by them.

Just as I was about to give up my task search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering as well as beginning my training. Ideally I will be a completely fledged real-time chat agent soon … see this area, my next blog post will certainly inform you all about my trip via the training process.