I had actually been seeking a task working from house for some time and also was about to quit. Most ‘work from house’ work that you find on the internet seem to be some type of pyramid or ‘begin your own organization’ scheme. Paying a signing up with cost or buying their items for you to sell on? No thanks!

Eventually I made a decision to have one more little appearance and found The Conversation Store. I saw the “Live Conversation Agent” job on their occupations web page and, after reviewing the summary, a big wave of happiness came by me. Not just did I match their needs to a tee (meticulous learner with an analytical mind, solid capacity to multi-task, high degrees of organisation brands doing a bad social media job and also an inputting rate over 80 words per min), it additionally seemed like a task that I would actually enjoy to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me and also provided me a ‘Live Chat Interview’; following on from the first application concerns, this is the first stage of the employment procedure.

I was instead excited as I had actually never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s internet site. I opened my internet browser, mosted likely to The Conversation Store homepage as well as just clicked the live conversation tab. I had actually arrived at my meeting.

After presenting myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, who prepared as well as waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a little bit of a laid-back welcoming chat (which made me really feel at ease). After that it was on to the primary interview. What was unusual was the truth that the discussion was very comparable to a face-to-face interview, except it was using live chat!

The questions were about my previous experience, why I was obtaining the job, just how I ‘d handle specific circumstances as well as my understanding of The Conversation Shop as well as their services.

Amy was wanting to expose my staminas and also weak points to establish whether I might fulfill the high assumptions that they set. She needed to know where I would need a little additional training and also where I could bring new talents to the group.

Why I wanted the position was also very essential obviously. Although much of our group is spread throughout the UK, The Conversation Shop is certainly a close weaved group with huge passions. Each and every one of us is an important part of delivering the results that we do for customers.

Needs, such as my typing speed, were tested as well certainly. Having to convert numerous internet site site visitors whilst giving consumer complete satisfaction suggests that you need to believe as well as kind quickly.

Amy also gave me the chance to ask any inquiries that I had, and she answered them extensively. I was happy as well as wishing that I did well in my live chat interview!

As you’ve probably presumed (by me writing this article) I did do well in my first interview for the live chat job. I was invited to the next stage of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was additionally very nervous! Thankfully the telephone interview was not as scary as I once assumed and also it was more laid-back than formal.

I got asked about my hobbies, what I such as to do in my extra time as well as a few questions about the Live Chat Representative setting. I likewise had some comments on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that getting on with everyone and also becoming a part of The Chat Shop family members was a really vital variable.

It was an enjoyment to speak on the phone to my possible future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and I approved with fantastic pleasure, naturally. I mored than the moon and also I still am!

When I had actually approved the offer I was emailed the agreements that required to be signed digitally (exactly how cool is that), my functioning hrs, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours as well as he clarified everything I required to find out about the “Live Chat Agent” position. I made certain to make great deals of notes in my note pad as it is a great deal to take in.

I was then provided the days of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and also various other details I required to learn about the training process consisting of exactly what would occur. John was an enjoyment to talk to as well as I really felt comfortable talking to him as he said he would certainly be there for any kind of inquiries I may have if I am ever before uncertain or stuck.


I have had a poor bout of disease, which indicated I was not able to start my training when prepared. Thankfully The Chat Store are a number of fantastic people that are patiently waiting on me to be well enough once more. I have actually never ever known such an understanding business as well as I feel fortunate to be utilized by them.

Equally as I will give up my work search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering and also beginning my training. Hopefully I shall be a completely fledged online conversation representative quickly … watch this space, my following blog post will inform you all about my trip through the training process.