I had been trying to find a task working from residence for a while and will quit. Many ‘work from house’ tasks that you discover on the internet seem to be some form of pyramid or ‘begin your very own company’ system. Paying a joining cost or purchasing their products for you to sell on? No many thanks!

Eventually I decided to have another little look and discovered The Chat Shop. I saw the “Live Chat Agent” work on their jobs web page and also, after reading the description, a large wave of joy came by me. Not just did I suit their needs to a tee (careful learner with a curious mind, solid ability to multi-task, high levels of organisation bt live chat jobs and a typing rate over 80 words per minute), it additionally seemed like a job that I would really like to do!

I used quickly! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me as well as used me a ‘Live Conversation Interview’; complying with on from the preliminary application inquiries, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s web site. I opened my web browser, mosted likely to The Chat Store homepage and just clicked the real-time conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, that was ready as well as waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a little of an informal inviting conversation (which made me feel secure). Then it was on to the main interview. What was odd was the reality that the conversation was very comparable to a face-to-face interview, except it was by means of live chat!

The concerns had to do with my previous experience, why I was making an application for the task, exactly how I would certainly take care of certain scenarios and also my understanding of The Chat Store and their solutions.

Amy was looking to expose my staminas and weaknesses to identify whether I could satisfy the high assumptions that they establish. She wished to know where I would require a little added training and where I could bring new abilities to the team.

Why I desired the placement was also extremely essential naturally. Although much of our group is spread out throughout the UK, The Conversation Shop is certainly a close weaved group with large ambitions. Each and every one people is an important part of providing the outcomes that we provide for customers.

Requirements, such as my inputting speed, were examined too certainly. Needing to convert multiple site visitors whilst offering customer contentment suggests that you have to think as well as type fast.

Amy also offered me the possibility to ask any kind of inquiries that I had, as well as she addressed them completely. I was happy as well as really hoping that I did well in my real-time conversation interview!

As you’ve possibly guessed (by me composing this post) I did succeed in my first interview for the real-time chat job. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far however I was additionally really worried! The good news is the telephone meeting was not as terrifying as I once believed and also it was much more informal than official.

I got inquired about my leisure activities, what I such as to do in my spare time as well as a couple of questions concerning the Live Chat Agent setting. I additionally had some comments on my ‘Live Conversation Interview’, which was great to listen to.

A lot of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everyone as well as becoming a part of The Conversation Store household was a very crucial factor.

It was a satisfaction to talk on the phone to my prospective future managers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I approved with great satisfaction, certainly. I mored than the moon as well as I still am!

When I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hrs and he described everything I required to understand about the “Live Chat Agent” position. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the process) and other information I required to understand about the training procedure including specifically what would happen. John was an enjoyment to talk to and I felt comfortable talking to him as he said he would be there for any questions I might have if I am ever before unclear or stuck.


I have had a poor bout of ill health, which indicated I was not able to start my training when arranged. The Good News Is The Chat Store are a lot of wonderful people who are patiently waiting on me to be well enough once again. I have never ever recognized such a recognizing business and also I feel fortunate to be employed by them.

Equally as I will give up my job search, I stumbled across The Conversation Shop. I’m eagerly waiting for recovering as well as beginning my training. Ideally I shall be a completely fledged online conversation representative quickly … view this space, my following post will certainly tell you everything about my journey with the training procedure.