I had actually been looking for a work working from home for some time and also was about to surrender. The majority of ‘function from house’ work that you locate on the internet appear to be some type of pyramid or ‘start your very own business’ scheme. Paying a joining cost or acquiring their products for you to sell on? No many thanks!

Someday I decided to have an additional little look and also encountered The Chat Shop. I saw the “Live Conversation Representative” task on their occupations web page and also, after reading the summary, a big wave of happiness came over me. Not only did I suit their needs to a tee (precise learner with an analytical mind, strong ability to multi-task, high levels of organisation buckingham palace jobs social media and a typing speed over 80 words per min), it likewise appeared like a task that I would really like to do!

I applied straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Conversation Interview’; following on from the initial application concerns, this is the first stage of the employment process.

I was instead delighted as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s website. I opened my browser, went to The Conversation Shop homepage as well as merely clicked the live conversation tab. I had actually reached my interview.

After presenting myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, that prepared and also waiting to start my interview.

My meeting began like any other: we presented ourselves and also had a little of a laid-back inviting chat (which made me feel secure). After that it was on to the main meeting. What was weird was the reality that the discussion was really comparable to a face-to-face meeting, except it was by means of online chat!

The questions were about my previous experience, why I was looking for the task, just how I would certainly manage particular scenarios as well as my expertise of The Conversation Shop and also their services.

Amy was aiming to disclose my staminas and weak points to identify whether I might fulfill the high assumptions that they establish. She needed to know where I would certainly need a little added training as well as where I might bring brand-new abilities to the team.

Why I desired the setting was likewise very crucial certainly. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit group with big ambitions. Each and every one people is an important part of supplying the results that we do for clients.

Needs, such as my typing rate, were tested also obviously. Needing to transform numerous site site visitors whilst supplying customer fulfillment indicates that you have to assume as well as kind fast.

Amy likewise gave me the possibility to ask any type of questions that I had, and she addressed them completely. I was happy as well as really hoping that I did well in my real-time conversation interview!

As you have actually possibly thought (by me composing this post) I did succeed in my preliminary meeting for the real-time chat job. I was invited to the following phase of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was additionally really worried! Thankfully the telephone interview was not as frightening as I as soon as assumed and also it was a lot more laid-back than official.

I obtained asked about my hobbies, what I such as to do in my spare time as well as a few inquiries concerning the Live Conversation Representative setting. I likewise had some comments on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe stated that getting on with everyone as well as coming to be a part of The Conversation Store household was a very crucial variable.

It was an enjoyment to talk on the phone to my possible future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … as well as I approved with terrific pleasure, naturally. I mored than the moon and also I still am!

As soon as I had actually approved the offer I was emailed the contracts that required to be signed electronically (just how amazing is that), my working hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and he discussed whatever I required to find out about the “Live Chat Representative” placement. I made certain to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) as well as other details I required to learn about the training procedure consisting of exactly what would certainly take place. John was a pleasure to talk to as well as I really felt comfortable talking to him as he claimed he would be there for any questions I might have if I am ever before uncertain or stuck.


I have had a negative bout of disease, which indicated I was unable to begin my training when arranged. Luckily The Chat Shop are a bunch of terrific people that are patiently waiting on me to be well enough again. I have actually never ever understood such a recognizing firm as well as I really feel privileged to be employed by them.

Equally as I will give up my task search, I came across The Chat Shop. I’m excitedly waiting for recovering and starting my training. With any luck I shall be a fully fledged real-time chat representative soon … watch this space, my following post will inform you everything about my journey through the training process.