I had actually been searching for a work functioning from home for a while and also was about to quit. A lot of ‘work from home’ tasks that you discover on-line seem to be some type of pyramid or ‘begin your own company’ system. Paying a joining cost or acquiring their products for you to sell on? No thanks!

Eventually I chose to have another little look and came across The Chat Shop. I saw the “Live Conversation Representative” job on their careers page as well as, after checking out the summary, a big wave of joy came me. Not just did I suit their needs to a tee (thorough learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation buzzfeed social media jobs and also a keying speed above 80 words per min), it additionally felt like a job that I would truly love to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Store’s site. I opened my browser, went to The Conversation Store homepage as well as merely clicked the live chat tab. I had actually gotten to my meeting.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, that was ready and also waiting to begin my interview.

My meeting started like any other: we introduced ourselves and also had a bit of a casual welcoming chat (that made me feel secure). Then it was on to the primary interview. What was unusual was the truth that the conversation was extremely similar to a face-to-face interview, except it was by means of live conversation!

The inquiries were about my previous experience, why I was obtaining the work, exactly how I would certainly handle certain scenarios and my expertise of The Conversation Store as well as their services.

Amy was wanting to reveal my staminas and weaknesses to figure out whether I can fulfill the high expectations that they set. She needed to know where I would need a little additional training and where I might bring brand-new talents to the team.

Why I desired the position was likewise really important obviously. Although much of our group is spread out across the UK, The Chat Shop is definitely a close weaved group with huge passions. Every one people is an essential part of delivering the outcomes that we do for clients.

Needs, such as my inputting rate, were tested as well naturally. Needing to convert numerous site visitors whilst supplying customer contentment means that you need to believe as well as type fast.

Amy additionally offered me the chance to ask any kind of questions that I had, and she addressed them completely. I mored than happy and wishing that I did well in my online conversation interview!

As you have actually most likely thought (by me writing this article) I did do well in my preliminary meeting for the real-time conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far however I was likewise extremely worried! Luckily the telephone interview was not as scary as I as soon as thought and also it was much more informal than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a few inquiries concerning the Live Chat Representative placement. I additionally had some feedback on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my character. Joe claimed that getting on with everybody and ending up being a part of The Chat Shop household was a very essential factor.

It was a satisfaction to speak on the phone to my potential future bosses as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and also I approved with great pleasure, obviously. I mored than the moon as well as I still am!

When I had accepted the offer I was emailed the contracts that needed to be signed electronically (just how trendy is that), my functioning hours, what team I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hours and also he discussed everything I required to learn about the “Live Chat Representative” position. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I required to understand about the training procedure consisting of precisely what would certainly occur. John was an enjoyment to speak to and also I felt comfy chatting to him as he claimed he would certainly be there for any type of queries I might have if I am ever not sure or stuck.


I have had a bad spell of illness, which meant I was incapable to start my training when set up. The Good News Is The Conversation Shop are a number of terrific individuals that are patiently awaiting me to be well enough again. I have actually never ever recognized such an understanding business as well as I really feel fortunate to be used by them.

Just as I was about to give up my work search, I came across The Chat Shop. I’m eagerly waiting for healing and also starting my training. Ideally I will be a completely fledged online conversation representative soon … view this room, my following article will tell you everything about my journey via the training procedure.