I had been seeking a job functioning from residence for a while and was about to give up. Many ‘function from residence’ jobs that you discover online appear to be some type of pyramid or ‘start your own business’ scheme. Paying a signing up with cost or purchasing their products for you to sell on? No many thanks!

One day I decided to have one more little appearance as well as discovered The Chat Store. I saw the “Live Chat Representative” task on their careers web page as well as, after reviewing the description, a large wave of joy came me. Not just did I match their demands to a tee (precise student with an analytical mind, solid ability to multi-task, high levels of organisation byu job social media director and also a keying rate over 80 words per min), it likewise looked like a job that I would truly enjoy to do!

I applied immediately! I patiently awaited a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was instead delighted as I had never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s website. I opened my internet browser, went to The Conversation Shop homepage and also merely clicked the real-time chat tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, who prepared and waiting to start my interview.

My interview began like any other: we presented ourselves as well as had a bit of a casual inviting conversation (which made me feel secure). After that it was on to the primary meeting. What was strange was the fact that the conversation was really similar to an in person meeting, other than it was through live conversation!

The questions had to do with my previous experience, why I was getting the work, exactly how I would certainly manage certain situations as well as my knowledge of The Conversation Store as well as their solutions.

Amy was looking to expose my strengths as well as weaknesses to establish whether I can meet the high expectations that they establish. She would like to know where I would certainly require a little extra training and where I can bring new abilities to the team.

Why I wanted the placement was likewise really vital certainly. Although much of our team is spread throughout the UK, The Chat Store is certainly a close weaved team with big ambitions. Each one of us is an indispensable part of supplying the outcomes that we do for customers.

Demands, such as my typing speed, were tested as well of course. Needing to transform multiple website site visitors whilst providing customer complete satisfaction means that you have to believe as well as kind fast.

Amy additionally offered me the opportunity to ask any inquiries that I had, and she answered them thoroughly. I enjoyed as well as really hoping that I succeeded in my online chat interview!

As you’ve most likely thought (by me creating this post) I did do well in my initial meeting for the live chat job. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much but I was additionally really anxious! Fortunately the telephone interview was not as frightening as I when thought and also it was much more casual than official.

I obtained asked about my pastimes, what I like to do in my extra time and also a few questions concerning the Live Conversation Agent setting. I likewise had some responses on my ‘Live Conversation Interview’, which was fantastic to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe stated that getting on with everybody and coming to be a part of The Chat Store family members was a very essential element.

It was a pleasure to talk on the phone to my possible future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … as well as I accepted with fantastic pleasure, certainly. I mored than the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that needed to be signed electronically (how amazing is that), my functioning hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hours and he explained whatever I needed to understand about the “Live Chat Agent” setting. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) and also various other information I required to know about the training procedure consisting of precisely what would happen. John was a satisfaction to speak with and also I felt comfortable chatting to him as he stated he would be there for any inquiries I may have if I am ever unsure or stuck.


I have had a poor spell of illness, which indicated I was unable to begin my training when prepared. Fortunately The Conversation Shop are a bunch of wonderful people who are patiently waiting on me to be all right again. I have never ever recognized such an understanding firm as well as I really feel blessed to be utilized by them.

Just as I was about to quit my job search, I stumbled across The Chat Store. I’m eagerly awaiting recovering as well as starting my training. With any luck I shall be a fully fledged real-time chat agent quickly … watch this area, my next article will certainly inform you all about my trip with the training procedure.