I had actually been searching for a job working from residence for some time and also was about to surrender. A lot of ‘work from home’ jobs that you locate online seem to be some type of pyramid or ‘start your own company’ plan. Paying a joining cost or getting their items for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance and also discovered The Chat Store. I saw the “Live Chat Agent” work on their professions page as well as, after reading the description, a large wave of joy came by me. Not just did I fit their requirements to a tee (careful learner with a curious mind, solid ability to multi-task, high levels of organisation cabo san lucas j social media job and also a typing speed above 80 words per min), it additionally looked like a task that I would actually enjoy to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as offered me a ‘Live Chat Interview’; following on from the preliminary application questions, this is the first stage of the employment process.

I was rather delighted as I had never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s website. I opened my browser, mosted likely to The Chat Shop homepage and also merely clicked the real-time chat tab. I had come to my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was promptly moved to Amy, that was ready as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves as well as had a bit of an informal inviting conversation (which made me really feel comfortable). Then it was on to the main meeting. What was strange was the fact that the conversation was very comparable to an in person meeting, except it was via live conversation!

The inquiries were about my previous experience, why I was looking for the work, exactly how I ‘d take care of specific scenarios and also my understanding of The Conversation Shop and also their solutions.

Amy was aiming to expose my staminas and also weaknesses to identify whether I could satisfy the high assumptions that they set. She wanted to know where I would certainly require a little added training and also where I might bring new skills to the team.

Why I wanted the placement was also extremely vital naturally. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close knit team with big passions. Each and every one people is an indispensable part of delivering the results that we provide for customers.

Needs, such as my typing speed, were examined as well certainly. Needing to transform multiple site visitors whilst providing client satisfaction suggests that you have to think and type quick.

Amy likewise gave me the chance to ask any kind of questions that I had, as well as she addressed them extensively. I was happy and also hoping that I did well in my online chat interview!

As you have actually probably thought (by me writing this blog post) I did succeed in my first meeting for the online chat work. I was welcomed to the following stage of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much but I was also extremely worried! Fortunately the telephone interview was not as terrifying as I when thought and it was extra laid-back than official.

I got asked about my leisure activities, what I like to do in my extra time as well as a couple of questions concerning the Live Conversation Agent setting. I additionally had some responses on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe stated that proceeding with everybody and also becoming a part of The Conversation Store household was an extremely crucial element.

It was an enjoyment to speak on the phone to my possible future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and I accepted with terrific pleasure, certainly. I mored than the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be authorized digitally (just how cool is that), my working hrs, what team I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted around 2 hrs and also he discussed every little thing I needed to find out about the “Live Conversation Agent” position. I saw to it to make great deals of notes in my notebook as it is a great deal to take in.

I was then given the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the process) and also various other information I required to know about the training procedure including exactly what would certainly happen. John was a satisfaction to talk with and I really felt comfortable chatting to him as he claimed he would be there for any type of inquiries I might have if I am ever before not sure or stuck.


I have had a negative round of ill health, which indicated I was unable to start my training when organized. Fortunately The Conversation Store are a lot of remarkable people who are patiently waiting for me to be well enough once again. I have actually never ever known such a recognizing business and I really feel privileged to be employed by them.

Just as I will give up my work search, I came across The Chat Shop. I’m excitedly awaiting healing as well as starting my training. Ideally I shall be a totally fledged live chat representative soon … enjoy this space, my next article will tell you all about my trip via the training procedure.