I had been searching for a job working from home for a while and was about to give up. Most ‘work from home’ jobs that you locate on the internet seem to be some kind of pyramid or ‘start your own company’ system. Paying a signing up with fee or getting their items for you to sell on? No many thanks!

One day I decided to have an additional little look and stumbled upon The Conversation Shop. I saw the “Live Conversation Agent” work on their jobs web page as well as, after reviewing the description, a huge wave of joy came by me. Not just did I match their demands to a tee (thorough student with an investigative mind, solid ability to multi-task, high degrees of organisation call center chat jobs and also a keying speed above 80 words per minute), it also felt like a work that I would truly like to do!

I used quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me as well as supplied me a ‘Live Conversation Interview’; following on from the initial application questions, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Store’s internet site. I opened my browser, went to The Chat Shop homepage and also merely clicked the online conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was managing chat at the time, I was promptly transferred to Amy, that was ready and also waiting to start my meeting.

My interview started like any other: we presented ourselves and also had a little of a casual welcoming conversation (which made me feel comfortable). Then it was on to the major meeting. What was strange was the fact that the discussion was extremely comparable to a face-to-face interview, other than it was via real-time conversation!

The questions had to do with my previous experience, why I was getting the task, just how I ‘d take care of specific situations as well as my knowledge of The Chat Store as well as their services.

Amy was aiming to reveal my staminas as well as weaknesses to figure out whether I can satisfy the high assumptions that they set. She wanted to know where I would require a little additional training as well as where I could bring new talents to the team.

Why I wanted the position was also extremely important of course. Although much of our team is spread throughout the UK, The Chat Store is certainly a close weaved group with big aspirations. Every one people is an integral part of delivering the results that we do for clients.

Needs, such as my typing rate, were evaluated also of course. Needing to transform multiple website site visitors whilst providing customer fulfillment suggests that you have to believe as well as kind quick.

Amy likewise gave me the opportunity to ask any type of questions that I had, and she addressed them thoroughly. I mored than happy and really hoping that I did well in my online conversation meeting!

As you have actually probably thought (by me writing this article) I did do well in my first meeting for the live conversation work. I was invited to the next stage of the application process– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far yet I was additionally really anxious! Fortunately the telephone interview was not as scary as I once believed and it was a lot more casual than official.

I got asked about my hobbies, what I such as to do in my spare time as well as a couple of questions about the Live Conversation Agent setting. I likewise had some responses on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked were about my character. Joe said that proceeding with everyone and also ending up being a part of The Chat Shop household was an extremely vital element.

It was an enjoyment to speak on the phone to my prospective future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and also I approved with terrific pleasure, obviously. I was over the moon and I still am!

When I had actually approved the deal I was emailed the agreements that required to be signed electronically (how great is that), my working hrs, what group I would be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted about 2 hours and he explained every little thing I required to understand about the “Live Conversation Representative” position. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was then offered the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the process) and other details I needed to understand about the training procedure including specifically what would take place. John was a pleasure to talk with and also I felt comfortable chatting to him as he said he would be there for any questions I may have if I am ever before unclear or stuck.


I have had a negative spell of illness, which meant I was incapable to start my training when organized. Fortunately The Chat Store are a number of fantastic people that are patiently awaiting me to be all right once again. I have actually never recognized such an understanding business and I feel privileged to be used by them.

Equally as I was about to quit my work search, I came across The Conversation Shop. I’m eagerly waiting for healing and beginning my training. Ideally I shall be a totally fledged live conversation agent quickly … view this area, my next article will certainly tell you all about my trip via the training process.