I had been trying to find a task working from home for some time and will give up. The majority of ‘function from house’ tasks that you discover online appear to be some type of pyramid or ‘begin your very own organization’ system. Paying a joining fee or getting their items for you to sell on? No many thanks!

Eventually I chose to have an additional little appearance and also stumbled upon The Conversation Shop. I saw the “Live Chat Agent” job on their jobs page as well as, after checking out the description, a large wave of joy came by me. Not just did I suit their requirements to a tee (meticulous student with a curious mind, solid ability to multi-task, high degrees of organisation campaign social media jobs and an inputting speed over 80 words per min), it additionally seemed like a task that I would really like to do!

I applied instantly! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Chat Store, emailed me and also offered me a ‘Live Chat Interview’; complying with on from the initial application inquiries, this is the initial stage of the employment process.

I was rather thrilled as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s internet site. I opened my web browser, went to The Chat Store homepage and also merely clicked the live chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, that prepared as well as waiting to begin my meeting.

My interview started like any other: we introduced ourselves and had a little of a casual inviting conversation (that made me feel comfortable). Then it was on to the major interview. What was odd was the truth that the conversation was very similar to an in person meeting, other than it was by means of real-time chat!

The concerns were about my previous experience, why I was making an application for the job, just how I would certainly handle particular circumstances as well as my understanding of The Conversation Store and also their solutions.

Amy was looking to disclose my toughness and weak points to identify whether I can fulfill the high assumptions that they set. She needed to know where I would need a little added training as well as where I can bring brand-new skills to the group.

Why I wanted the placement was likewise very essential naturally. Although much of our team is spread out throughout the UK, The Chat Shop is certainly a close weaved team with large passions. Every one of us is an important part of providing the results that we do for customers.

Requirements, such as my keying rate, were examined too of course. Having to transform several site visitors whilst giving customer satisfaction suggests that you need to think and kind fast.

Amy additionally offered me the chance to ask any kind of inquiries that I had, as well as she answered them thoroughly. I mored than happy as well as hoping that I succeeded in my live chat meeting!

As you have actually most likely presumed (by me writing this post) I did succeed in my preliminary meeting for the live conversation work. I was invited to the following phase of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was likewise extremely worried! Thankfully the telephone interview was not as scary as I once assumed and it was more informal than official.

I got inquired about my pastimes, what I like to do in my leisure and also a couple of concerns regarding the Live Conversation Agent position. I also had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the questions that Joe asked had to do with my individuality. Joe said that moving on with everyone and ending up being a part of The Conversation Shop household was a very essential element.

It was an enjoyment to speak on the phone to my potential future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … and I accepted with wonderful satisfaction, of course. I was over the moon and I still am!

When I had accepted the deal I was emailed the contracts that required to be authorized digitally (how cool is that), my functioning hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours and also he described everything I required to learn about the “Live Conversation Agent” placement. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was after that offered the days of when my training would commence (training lasts around 3 weeks as well as we’re paid during the procedure) and other details I needed to understand about the training procedure consisting of exactly what would certainly take place. John was an enjoyment to speak with and I felt comfy talking to him as he said he would be there for any queries I may have if I am ever before not sure or stuck.


I have had a negative spell of illness, which indicated I was unable to start my training when prepared. Fortunately The Chat Store are a bunch of remarkable individuals that are patiently waiting for me to be well enough again. I have never known such a recognizing firm and I really feel privileged to be employed by them.

Just as I will quit my job search, I stumbled across The Chat Store. I’m eagerly waiting for healing and beginning my training. Ideally I shall be a fully fledged online chat agent soon … view this room, my following post will tell you everything about my trip via the training procedure.