I had been searching for a job working from home for some time and was about to give up. A lot of ‘work from home’ work that you locate on the internet appear to be some form of pyramid or ‘begin your very own company’ scheme. Paying a signing up with charge or purchasing their products for you to sell on? No thanks!

One day I determined to have one more little appearance and stumbled upon The Conversation Shop. I saw the “Live Chat Agent” task on their professions web page and also, after checking out the summary, a large wave of joy came by me. Not only did I match their requirements to a tee (meticulous learner with an investigative mind, solid capability to multi-task, high levels of organisation celebrity marketing manager social media job description as well as a typing rate above 80 words per minute), it likewise looked like a task that I would truly love to do!

I used instantly! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also used me a ‘Live Conversation Interview’; following on from the first application concerns, this is the initial stage of the employment process.

I was instead delighted as I had actually never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s website. I opened my browser, went to The Chat Store homepage and merely clicked the online chat tab. I had arrived at my interview.

After introducing myself to a representative that was handling chat at the time, I was rapidly transferred to Amy, that prepared and waiting to start my interview.

My interview began like any other: we presented ourselves and had a bit of an informal welcoming conversation (that made me feel at ease). After that it was on to the primary interview. What was weird was the reality that the conversation was extremely similar to an in person meeting, other than it was through online chat!

The questions were about my previous experience, why I was requesting the task, exactly how I ‘d manage certain circumstances and my expertise of The Conversation Shop and also their solutions.

Amy was wanting to disclose my staminas and weak points to figure out whether I could meet the high assumptions that they set. She would like to know where I would certainly need a little extra training and also where I can bring new abilities to the group.

Why I desired the setting was also really important certainly. Although much of our team is spread throughout the UK, The Chat Store is certainly a close weaved group with big passions. Every one people is an essential part of supplying the results that we do for clients.

Demands, such as my keying rate, were examined also certainly. Having to transform numerous internet site site visitors whilst giving consumer complete satisfaction suggests that you need to think as well as type quickly.

Amy likewise offered me the chance to ask any concerns that I had, as well as she answered them extensively. I mored than happy and hoping that I did well in my live conversation interview!

As you’ve probably guessed (by me composing this post) I did succeed in my first interview for the online chat job. I was invited to the next phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much yet I was likewise really nervous! Fortunately the telephone meeting was not as terrifying as I when thought and it was a lot more informal than formal.

I obtained asked about my pastimes, what I like to do in my spare time as well as a couple of concerns concerning the Live Chat Agent position. I also had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.

A lot of the questions that Joe asked were about my personality. Joe said that moving on with everyone as well as ending up being a part of The Conversation Store family was a very crucial aspect.

It was an enjoyment to speak on the phone to my possible future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and I approved with fantastic pleasure, obviously. I mored than the moon as well as I still am!

As soon as I had actually approved the offer I was emailed the agreements that required to be authorized electronically (how great is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hrs and he discussed everything I required to know about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a great deal to take in.

I was after that provided the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and also other information I needed to learn about the training process consisting of precisely what would certainly happen. John was an enjoyment to talk with as well as I felt comfy chatting to him as he stated he would certainly be there for any type of inquiries I may have if I am ever before not sure or stuck.


I have had a negative spell of illness, which implied I was incapable to begin my training when prepared. Fortunately The Chat Shop are a number of terrific people that are patiently waiting for me to be all right again. I have actually never ever understood such a comprehending business and also I really feel blessed to be employed by them.

Equally as I will give up my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting getting well and also beginning my training. With any luck I will be a fully fledged live chat agent quickly … view this space, my next article will certainly tell you all about my journey with the training procedure.