I had been trying to find a task working from residence for some time and also was about to surrender. A lot of ‘function from house’ work that you discover on the internet seem to be some kind of pyramid or ‘start your own company’ system. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I chose to have one more little appearance and found The Conversation Shop. I saw the “Live Chat Agent” job on their professions page and also, after checking out the summary, a big wave of happiness came me. Not only did I fit their requirements to a tee (careful student with an analytical mind, solid capacity to multi-task, high levels of organisation centurylink chat jobs and also a typing speed over 80 words per min), it likewise appeared like a job that I would actually like to do!

I applied instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Meeting’; adhering to on from the initial application questions, this is the first stage of the employment procedure.

I was instead excited as I had never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s website. I opened my browser, mosted likely to The Chat Shop homepage and also just clicked the real-time conversation tab. I had arrived at my interview.

After introducing myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to start my interview.

My meeting started like any other: we presented ourselves as well as had a little bit of an informal welcoming conversation (which made me feel at ease). Then it was on to the main meeting. What was weird was the truth that the conversation was extremely similar to an in person meeting, other than it was via live conversation!

The questions had to do with my previous experience, why I was looking for the job, how I would certainly manage certain scenarios and my expertise of The Chat Shop and their solutions.

Amy was wanting to expose my toughness and weaknesses to determine whether I can satisfy the high expectations that they establish. She wished to know where I would need a little extra training as well as where I could bring brand-new skills to the team.

Why I desired the placement was likewise extremely important of course. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close weaved group with huge aspirations. Every one people is an important part of delivering the outcomes that we do for clients.

Demands, such as my typing rate, were examined also certainly. Having to transform multiple web site visitors whilst providing consumer fulfillment means that you need to assume and also kind quick.

Amy also offered me the chance to ask any concerns that I had, and she addressed them thoroughly. I mored than happy and also hoping that I did well in my online chat interview!

As you’ve most likely guessed (by me composing this post) I did do well in my initial interview for the live conversation work. I was invited to the following phase of the application process– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was also very worried! Luckily the telephone interview was not as frightening as I once believed as well as it was extra casual than formal.

I obtained asked about my leisure activities, what I like to do in my extra time and also a few concerns regarding the Live Conversation Agent position. I additionally had some feedback on my ‘Live Conversation Meeting’, which was great to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe claimed that getting on with everyone and ending up being a part of The Chat Store household was an extremely essential element.

It was a satisfaction to talk on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and I accepted with great satisfaction, obviously. I was over the moon as well as I still am!

When I had approved the deal I was emailed the agreements that needed to be signed electronically (just how trendy is that), my functioning hrs, what group I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and also he explained everything I needed to know about the “Live Conversation Representative” position. I made sure to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the procedure) and also other information I required to learn about the training procedure including precisely what would certainly happen. John was a satisfaction to speak with and also I really felt comfy chatting to him as he claimed he would certainly be there for any kind of questions I might have if I am ever before not sure or stuck.


I have had a poor bout of ill health, which implied I was unable to begin my training when organized. The Good News Is The Chat Store are a lot of wonderful individuals who are patiently awaiting me to be well enough once more. I have never known such an understanding firm and I feel blessed to be used by them.

Equally as I will give up my work search, I came across The Chat Shop. I’m eagerly waiting for recovering as well as beginning my training. With any luck I will be a completely fledged live conversation representative soon … watch this room, my next post will tell you all about my trip with the training procedure.