I had actually been trying to find a work functioning from home for a while and will surrender. The majority of ‘function from home’ work that you locate online appear to be some form of pyramid or ‘begin your very own service’ scheme. Paying a joining fee or buying their products for you to sell on? No many thanks!

Someday I chose to have another little appearance as well as came across The Chat Shop. I saw the “Live Chat Representative” job on their occupations web page and, after reading the summary, a big wave of joy came by me. Not only did I suit their needs to a tee (precise student with an analytical mind, solid ability to multi-task, high levels of organisation chamber social media job as well as a typing rate over 80 words per minute), it also appeared like a job that I would truly love to do!

I applied quickly! I patiently awaited a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Shop, emailed me as well as provided me a ‘Live Chat Meeting’; adhering to on from the first application concerns, this is the initial stage of the employment process.

I was rather delighted as I had actually never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Shop’s website. I opened my browser, went to The Chat Store homepage and just clicked the online conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a bit of an informal inviting chat (which made me really feel secure). Then it was on to the primary meeting. What was unusual was the reality that the discussion was very comparable to a face-to-face interview, other than it was through live chat!

The questions were about my previous experience, why I was applying for the work, just how I ‘d handle certain scenarios as well as my understanding of The Conversation Shop and their solutions.

Amy was wanting to expose my staminas and also weak points to establish whether I might satisfy the high expectations that they set. She wanted to know where I would certainly need a little added training and also where I could bring new abilities to the team.

Why I desired the position was likewise extremely essential naturally. Although much of our group is spread throughout the UK, The Conversation Store is certainly a close weaved group with big passions. Every one of us is an essential part of providing the results that we do for clients.

Demands, such as my keying speed, were checked also certainly. Needing to transform numerous site site visitors whilst supplying consumer fulfillment indicates that you need to believe and also type fast.

Amy also offered me the opportunity to ask any concerns that I had, as well as she addressed them extensively. I mored than happy as well as wishing that I succeeded in my live conversation interview!

As you’ve possibly presumed (by me writing this blog post) I did succeed in my initial interview for the live conversation job. I was invited to the next phase of the application procedure– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this far yet I was likewise very anxious! Fortunately the telephone meeting was not as frightening as I when thought as well as it was extra laid-back than formal.

I got asked about my pastimes, what I like to do in my extra time and a couple of questions concerning the Live Chat Agent placement. I also had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A lot of the questions that Joe asked had to do with my individuality. Joe stated that proceeding with everyone and also ending up being a part of The Conversation Store family members was an extremely essential aspect.

It was a satisfaction to speak on the phone to my potential future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I accepted with terrific pleasure, naturally. I was over the moon and I still am!

As soon as I had actually approved the deal I was emailed the contracts that required to be authorized digitally (exactly how trendy is that), my functioning hours, what group I would be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hrs and also he discussed whatever I needed to know about the “Live Chat Agent” setting. I saw to it to make great deals of notes in my notebook as it is a whole lot to take in.

I was after that provided the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I needed to know about the training procedure consisting of exactly what would occur. John was an enjoyment to talk to and I felt comfortable talking to him as he stated he would certainly be there for any type of inquiries I might have if I am ever not sure or stuck.


I have had a poor spell of illness, which suggested I was unable to begin my training when prepared. The Good News Is The Chat Store are a bunch of remarkable people who are patiently waiting for me to be all right again. I have never known such a comprehending firm and I really feel fortunate to be used by them.

Equally as I will give up my job search, I came across The Conversation Shop. I’m eagerly waiting for recovering and starting my training. With any luck I will be a completely fledged live conversation representative soon … enjoy this space, my next message will inform you everything about my journey via the training process.