I had actually been seeking a job working from residence for some time and also was about to quit. The majority of ‘work from home’ work that you locate on the internet seem to be some type of pyramid or ‘begin your very own organization’ system. Paying a signing up with fee or purchasing their items for you to sell on? No many thanks!

One day I determined to have an additional little look as well as discovered The Chat Shop. I saw the “Live Conversation Agent” task on their careers page as well as, after reading the summary, a large wave of happiness came over me. Not only did I fit their demands to a tee (meticulous student with an inquisitive mind, strong capacity to multi-task, high levels of organisation charity social media jobs and a typing rate above 80 words per minute), it additionally felt like a task that I would actually like to do!

I used straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the initial stage of the employment procedure.

I was rather delighted as I had never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Store’s website. I opened my internet browser, went to The Conversation Shop homepage as well as just clicked the live chat tab. I had actually gotten to my meeting.

After presenting myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that prepared as well as waiting to begin my meeting.

My interview started like any other: we introduced ourselves and also had a little bit of an informal welcoming chat (which made me really feel at ease). After that it was on to the main meeting. What was weird was the truth that the discussion was very comparable to an in person meeting, except it was by means of live conversation!

The questions had to do with my previous experience, why I was looking for the task, just how I ‘d deal with specific situations and my understanding of The Chat Shop as well as their solutions.

Amy was aiming to reveal my strengths as well as weak points to establish whether I could fulfill the high expectations that they establish. She wanted to know where I would require a little extra training and also where I might bring new talents to the group.

Why I desired the setting was likewise very essential obviously. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved team with large passions. Every one people is an important part of delivering the outcomes that we do for clients.

Requirements, such as my inputting speed, were examined also certainly. Needing to convert multiple internet site site visitors whilst providing customer fulfillment means that you need to think as well as type fast.

Amy also gave me the opportunity to ask any type of inquiries that I had, and she answered them thoroughly. I was happy and hoping that I did well in my online chat interview!

As you’ve possibly presumed (by me composing this post) I did succeed in my first interview for the live chat job. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far but I was likewise very anxious! The good news is the telephone interview was not as scary as I as soon as believed and also it was a lot more informal than official.

I got asked about my pastimes, what I like to do in my extra time and also a few concerns regarding the Live Chat Representative position. I additionally had some feedback on my ‘Live Conversation Interview’, which was great to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that getting on with everyone and coming to be a part of The Chat Shop family members was an extremely essential variable.

It was a satisfaction to speak on the phone to my possible future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … as well as I approved with terrific satisfaction, certainly. I was over the moon as well as I still am!

As soon as I had approved the deal I was emailed the contracts that needed to be signed digitally (just how cool is that), my functioning hrs, what group I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hours as well as he discussed whatever I required to understand about the “Live Conversation Representative” position. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I required to learn about the training procedure including exactly what would certainly happen. John was a satisfaction to talk to as well as I really felt comfy talking to him as he stated he would be there for any kind of queries I may have if I am ever before unclear or stuck.


I have had a bad spell of disease, which implied I was not able to start my training when organized. Luckily The Chat Shop are a bunch of remarkable people that are patiently awaiting me to be all right once again. I have actually never ever recognized such a comprehending business as well as I really feel privileged to be employed by them.

Equally as I will give up my task search, I came across The Chat Store. I’m eagerly waiting for recovering and starting my training. With any luck I shall be a completely fledged live conversation agent quickly … see this room, my following message will tell you all about my journey via the training process.