I had been searching for a work working from residence for some time and also was about to surrender. The majority of ‘work from home’ tasks that you discover on the internet seem to be some form of pyramid or ‘begin your own business’ plan. Paying a joining charge or purchasing their items for you to sell on? No many thanks!

Eventually I determined to have one more little look and also discovered The Chat Shop. I saw the “Live Chat Representative” work on their professions page and also, after checking out the summary, a big wave of joy came over me. Not only did I match their requirements to a tee (meticulous learner with an inquisitive mind, strong capability to multi-task, high levels of organisation charleston sc social media jobs and also a keying rate above 80 words per min), it also appeared like a task that I would really love to do!

I applied quickly! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Group Manager at The Chat Shop, emailed me as well as used me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the initial stage of the recruitment procedure.

I was rather delighted as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s website. I opened my web browser, went to The Conversation Store homepage and simply clicked the live chat tab. I had actually gotten to my interview.

After introducing myself to an agent that was managing conversation at the time, I was quickly moved to Amy, who prepared and waiting to start my interview.

My meeting began like any other: we presented ourselves and had a little of a casual inviting chat (that made me really feel comfortable). Then it was on to the main meeting. What was unusual was the fact that the conversation was very comparable to a face-to-face interview, other than it was via online conversation!

The concerns were about my previous experience, why I was getting the task, just how I ‘d manage particular circumstances and also my knowledge of The Conversation Store and their services.

Amy was aiming to reveal my strengths as well as weaknesses to identify whether I can satisfy the high expectations that they establish. She wished to know where I would certainly need a little additional training as well as where I might bring new skills to the group.

Why I wanted the setting was also really vital certainly. Although much of our team is spread throughout the UK, The Conversation Shop is absolutely a close weaved group with large aspirations. Each one of us is an integral part of delivering the results that we provide for customers.

Demands, such as my typing speed, were examined as well naturally. Having to convert multiple internet site visitors whilst offering customer contentment suggests that you have to think and also type quick.

Amy additionally gave me the chance to ask any concerns that I had, as well as she answered them thoroughly. I mored than happy and really hoping that I did well in my live conversation interview!

As you’ve most likely guessed (by me creating this article) I did succeed in my initial meeting for the online conversation task. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much however I was also really worried! Fortunately the telephone meeting was not as frightening as I as soon as thought and also it was more laid-back than formal.

I got asked about my pastimes, what I such as to do in my leisure and also a few questions regarding the Live Chat Representative position. I also had some comments on my ‘Live Chat Interview’, which was excellent to listen to.

A great deal of the questions that Joe asked had to do with my character. Joe said that getting on with everybody as well as coming to be a part of The Conversation Shop family was an extremely crucial element.

It was a pleasure to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … and I accepted with excellent pleasure, naturally. I mored than the moon and also I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be signed digitally (exactly how amazing is that), my working hrs, what team I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours and he explained every little thing I needed to learn about the “Live Chat Agent” setting. I made sure to make lots of notes in my note pad as it is a lot to take in.

I was then provided the days of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I needed to know about the training procedure consisting of specifically what would take place. John was a pleasure to talk to and also I felt comfy talking to him as he claimed he would certainly be there for any queries I might have if I am ever before unsure or stuck.


I have had a poor bout of illness, which suggested I was not able to begin my training when organized. Thankfully The Chat Shop are a lot of remarkable people who are patiently awaiting me to be all right once more. I have actually never recognized such a comprehending business as well as I feel blessed to be employed by them.

Equally as I will quit my work search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering as well as beginning my training. Hopefully I shall be a fully fledged live chat agent soon … watch this room, my next blog post will inform you all about my trip with the training procedure.