I had been trying to find a job functioning from house for some time as well as will give up. The majority of ‘work from house’ work that you locate online seem to be some kind of pyramid or ‘begin your very own company’ system. Paying a joining charge or acquiring their products for you to sell on? No many thanks!
One day I chose to have another little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” task on their professions page as well as, after checking out the description, a large wave of joy came by me. Not just did I match their demands to a tee (precise student with an investigative mind, strong capacity to multi-task, high levels of organisation chase social media jobs and a keying speed above 80 words per minute), it additionally looked like a job that I would actually enjoy to do!
I used straight away! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.
Amy, a Team Supervisor at The Chat Shop, emailed me and offered me a ‘Live Chat Interview’; following on from the initial application concerns, this is the first stage of the recruitment procedure.
I was instead excited as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s website. I opened my web browser, mosted likely to The Chat Shop homepage as well as just clicked the online chat tab. I had actually come to my meeting.
After introducing myself to an agent that was handling conversation at the time, I was rapidly transferred to Amy, that prepared and also waiting to begin my interview.
My meeting began like any other: we presented ourselves and also had a little of a casual inviting chat (which made me feel comfortable). Then it was on to the primary meeting. What was weird was the fact that the discussion was extremely comparable to an in person meeting, except it was through real-time chat!
The inquiries were about my previous experience, why I was obtaining the task, exactly how I ‘d handle particular situations and also my understanding of The Conversation Shop and also their services.
Amy was aiming to disclose my strengths and weaknesses to identify whether I can satisfy the high expectations that they establish. She wished to know where I would certainly need a little added training as well as where I can bring new abilities to the group.
Why I wanted the setting was also very vital naturally. Although much of our group is spread out throughout the UK, The Conversation Shop is certainly a close weaved team with huge ambitions. Every one people is an important part of supplying the outcomes that we do for clients.
Demands, such as my typing rate, were tested too certainly. Having to transform multiple internet site visitors whilst supplying client contentment suggests that you need to think and also type quick.
Amy additionally offered me the possibility to ask any inquiries that I had, and also she addressed them thoroughly. I was happy and hoping that I did well in my online conversation meeting!
As you have actually probably presumed (by me composing this blog post) I did succeed in my first interview for the real-time conversation job. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.
This is the last stage of their employment process and I was proud that I had got this much but I was likewise extremely nervous! Fortunately the telephone meeting was not as scary as I as soon as assumed and also it was extra laid-back than official.
I obtained inquired about my leisure activities, what I like to do in my leisure as well as a few inquiries about the Live Chat Representative position. I likewise had some feedback on my ‘Live Chat Interview’, which was fantastic to listen to.
A lot of the inquiries that Joe asked were about my individuality. Joe said that proceeding with everyone as well as coming to be a part of The Conversation Store family was a really important factor.
It was an enjoyment to speak on the phone to my prospective future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … and I accepted with excellent satisfaction, naturally. I mored than the moon and I still am!
Once I had actually approved the deal I was emailed the agreements that needed to be signed electronically (how cool is that), my functioning hours, what group I would be in and all of my log-in details all set for my training.
Not long hereafter I had a telephone call with John– my Group Leader. This call lasted about 2 hrs and also he clarified whatever I needed to learn about the “Live Conversation Agent” setting. I made sure to make lots of notes in my note pad as it is a lot to take in.
I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other information I needed to understand about the training procedure including precisely what would certainly take place. John was an enjoyment to talk with as well as I really felt comfortable talking to him as he stated he would certainly be there for any kind of queries I may have if I am ever not sure or stuck.
I have had a negative round of ill health, which meant I was unable to start my training when arranged. Fortunately The Chat Store are a number of remarkable individuals that are patiently awaiting me to be well enough once more. I have actually never understood such a comprehending business as well as I really feel privileged to be used by them.
Equally as I will give up my job search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing as well as beginning my training. Ideally I shall be a completely fledged online conversation agent quickly … view this space, my next post will certainly tell you everything about my journey through the training process.