I had actually been trying to find a task functioning from home for some time and also was about to quit. A lot of ‘work from residence’ tasks that you discover on the internet appear to be some form of pyramid or ‘start your very own organization’ system. Paying a signing up with cost or buying their items for you to sell on? No many thanks!

One day I chose to have another little look and also encountered The Chat Shop. I saw the “Live Conversation Representative” task on their jobs web page and, after reading the description, a huge wave of joy came me. Not just did I suit their requirements to a tee (thorough learner with a curious mind, solid ability to multi-task, high levels of organisation chat about job and also a keying speed above 80 words per minute), it likewise looked like a work that I would actually enjoy to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Store, emailed me and also offered me a ‘Live Conversation Interview’; adhering to on from the preliminary application inquiries, this is the initial stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Conversation Store’s website. I opened my web browser, went to The Conversation Shop homepage and just clicked the real-time chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my interview.

My meeting started like any other: we presented ourselves as well as had a bit of a casual welcoming chat (which made me feel comfortable). After that it was on to the main interview. What was strange was the truth that the conversation was really comparable to an in person interview, other than it was by means of live conversation!

The inquiries were about my previous experience, why I was making an application for the job, exactly how I ‘d handle particular circumstances as well as my knowledge of The Conversation Store as well as their solutions.

Amy was seeking to disclose my toughness and also weaknesses to establish whether I might meet the high assumptions that they establish. She needed to know where I would require a little additional training and where I can bring new abilities to the team.

Why I wanted the setting was additionally very important naturally. Although much of our team is spread out throughout the UK, The Chat Shop is definitely a close knit team with big ambitions. Every one of us is an important part of delivering the outcomes that we do for customers.

Requirements, such as my keying speed, were examined too certainly. Having to convert multiple internet site site visitors whilst providing client fulfillment indicates that you have to think and also type fast.

Amy additionally gave me the possibility to ask any type of concerns that I had, as well as she addressed them thoroughly. I enjoyed and also really hoping that I did well in my live chat meeting!

As you’ve most likely guessed (by me creating this article) I did succeed in my initial interview for the online chat task. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far however I was also extremely worried! Luckily the telephone interview was not as scary as I when thought and also it was extra informal than official.

I obtained asked about my hobbies, what I such as to do in my extra time and a couple of inquiries regarding the Live Chat Agent setting. I additionally had some responses on my ‘Live Chat Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe claimed that proceeding with everybody and also becoming a part of The Chat Store family members was an extremely vital factor.

It was a satisfaction to talk on the phone to my possible future bosses and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … as well as I approved with fantastic pleasure, of course. I was over the moon and also I still am!

When I had approved the offer I was emailed the contracts that required to be signed electronically (how cool is that), my functioning hrs, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours and also he discussed whatever I needed to know about the “Live Chat Representative” setting. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the days of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the process) and also various other details I required to find out about the training procedure consisting of specifically what would take place. John was an enjoyment to talk with and also I really felt comfortable talking to him as he stated he would be there for any inquiries I might have if I am ever uncertain or stuck.


I have had a negative bout of disease, which suggested I was not able to begin my training when prepared. Luckily The Chat Shop are a bunch of terrific individuals who are patiently waiting on me to be well enough again. I have actually never ever known such a comprehending company and also I feel fortunate to be used by them.

Equally as I was about to quit my work search, I came across The Conversation Store. I’m excitedly waiting for getting well as well as starting my training. Ideally I will be a completely fledged live conversation agent soon … see this room, my next message will tell you all about my journey through the training process.