I had been seeking a work functioning from house for a while and also will surrender. Most ‘work from home’ jobs that you discover on the internet appear to be some form of pyramid or ‘start your own service’ scheme. Paying a signing up with charge or acquiring their products for you to sell on? No thanks!

One day I decided to have another little look and came across The Chat Shop. I saw the “Live Conversation Agent” job on their occupations web page as well as, after checking out the description, a big wave of happiness came me. Not only did I suit their needs to a tee (careful learner with an analytical mind, strong ability to multi-task, high degrees of organisation chat agent jobs in kansas city and a typing speed above 80 words per minute), it likewise appeared like a task that I would really like to do!

I used instantly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Store, emailed me and offered me a ‘Live Chat Meeting’; following on from the initial application inquiries, this is the initial stage of the recruitment process.

I was instead delighted as I had never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s website. I opened my internet browser, mosted likely to The Conversation Shop homepage and also simply clicked the real-time conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, that prepared and waiting to begin my meeting.

My interview started like any other: we introduced ourselves and also had a little bit of an informal inviting conversation (that made me feel comfortable). Then it was on to the main interview. What was unusual was the truth that the discussion was extremely similar to an in person meeting, except it was using online chat!

The questions had to do with my previous experience, why I was getting the task, exactly how I would certainly deal with particular scenarios and my understanding of The Conversation Store and also their solutions.

Amy was wanting to expose my toughness as well as weaknesses to identify whether I might meet the high expectations that they set. She wanted to know where I would certainly need a little extra training and also where I can bring brand-new talents to the team.

Why I wanted the position was also very essential certainly. Although much of our team is spread across the UK, The Conversation Shop is definitely a close weaved group with large ambitions. Every one people is an essential part of providing the results that we provide for clients.

Demands, such as my typing speed, were tested too naturally. Having to transform several site visitors whilst giving client fulfillment implies that you need to think as well as kind quick.

Amy also offered me the opportunity to ask any concerns that I had, and also she answered them thoroughly. I enjoyed and also hoping that I succeeded in my online chat interview!

As you’ve most likely guessed (by me writing this post) I did do well in my initial interview for the real-time conversation work. I was invited to the following stage of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was also very worried! Thankfully the telephone interview was not as scary as I when believed and it was a lot more informal than official.

I obtained inquired about my hobbies, what I such as to do in my spare time and also a few questions regarding the Live Chat Representative position. I also had some comments on my ‘Live Conversation Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe claimed that proceeding with everyone as well as becoming a part of The Conversation Store family was an extremely vital element.

It was a pleasure to talk on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I approved with terrific enjoyment, certainly. I mored than the moon and also I still am!

Once I had approved the offer I was emailed the contracts that needed to be signed digitally (how great is that), my functioning hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs and he clarified everything I required to understand about the “Live Chat Agent” setting. I saw to it to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also other information I required to find out about the training process including precisely what would occur. John was a pleasure to speak to and also I really felt comfortable talking to him as he said he would certainly be there for any type of queries I might have if I am ever unsure or stuck.


I have had a poor spell of ill health, which meant I was not able to start my training when prepared. Luckily The Chat Shop are a bunch of terrific people who are patiently waiting for me to be all right once more. I have never ever known such a comprehending business and I really feel fortunate to be employed by them.

Just as I was about to quit my work search, I stumbled across The Conversation Store. I’m eagerly waiting for healing as well as beginning my training. Ideally I shall be a completely fledged real-time conversation agent quickly … enjoy this space, my following message will tell you all about my trip via the training procedure.