I had been searching for a task working from home for some time as well as was about to surrender. The majority of ‘work from residence’ work that you locate online appear to be some type of pyramid or ‘start your very own service’ plan. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Someday I determined to have another little appearance as well as stumbled upon The Chat Shop. I saw the “Live Chat Agent” job on their jobs page as well as, after checking out the summary, a large wave of happiness came over me. Not only did I fit their needs to a tee (meticulous student with an investigative mind, solid capability to multi-task, high levels of organisation chat agent jobs online as well as a typing rate above 80 words per min), it likewise felt like a job that I would actually enjoy to do!

I used instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the first application questions, this is the first stage of the employment process.

I was rather thrilled as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Shop’s web site. I opened my internet browser, went to The Chat Shop homepage and simply clicked the online conversation tab. I had reached my meeting.

After introducing myself to an agent that was handling conversation at the time, I was swiftly transferred to Amy, who prepared as well as waiting to begin my interview.

My interview started like any other: we presented ourselves as well as had a bit of an informal inviting conversation (that made me really feel comfortable). After that it was on to the major interview. What was weird was the reality that the conversation was extremely similar to a face-to-face interview, except it was through online chat!

The concerns had to do with my previous experience, why I was applying for the task, how I ‘d manage particular scenarios as well as my understanding of The Conversation Store and also their solutions.

Amy was aiming to expose my staminas and weak points to establish whether I can satisfy the high expectations that they set. She would like to know where I would certainly need a little added training and where I might bring new skills to the team.

Why I wanted the setting was additionally extremely important of course. Although much of our group is spread out throughout the UK, The Conversation Shop is definitely a close weaved group with huge ambitions. Each one people is an important part of providing the outcomes that we provide for customers.

Needs, such as my typing rate, were tested also certainly. Needing to convert multiple website visitors whilst supplying client satisfaction suggests that you need to think and type quick.

Amy likewise gave me the chance to ask any type of questions that I had, and also she answered them thoroughly. I enjoyed and also wishing that I did well in my live chat interview!

As you’ve probably thought (by me writing this blog post) I did do well in my preliminary interview for the online conversation work. I was invited to the next phase of the application process– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was additionally extremely worried! Fortunately the telephone interview was not as frightening as I when believed and also it was more informal than formal.

I obtained asked about my leisure activities, what I such as to do in my extra time as well as a couple of inquiries regarding the Live Conversation Agent setting. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to hear.

A lot of the questions that Joe asked were about my character. Joe stated that getting on with everybody and also becoming a part of The Chat Shop household was an extremely vital element.

It was a pleasure to speak on the phone to my prospective future managers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and also I accepted with wonderful pleasure, of course. I mored than the moon and also I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (just how great is that), my working hours, what group I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he described whatever I required to find out about the “Live Chat Agent” placement. I made sure to make great deals of notes in my notebook as it is a whole lot to take in.

I was then given the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) as well as other information I needed to understand about the training procedure including precisely what would happen. John was an enjoyment to speak to and I really felt comfy talking to him as he said he would certainly be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a negative round of illness, which implied I was unable to start my training when organized. Thankfully The Conversation Store are a number of terrific individuals that are patiently awaiting me to be well enough once more. I have actually never ever recognized such a comprehending business as well as I feel fortunate to be utilized by them.

Equally as I was about to quit my job search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering and also starting my training. Ideally I shall be a completely fledged online chat agent quickly … enjoy this area, my next message will certainly tell you everything about my journey through the training process.