I had been trying to find a task functioning from house for a while and will surrender. A lot of ‘work from house’ tasks that you find on the internet seem to be some kind of pyramid or ‘start your very own service’ scheme. Paying a joining cost or buying their items for you to sell on? No thanks!

Eventually I chose to have another little appearance as well as encountered The Conversation Store. I saw the “Live Chat Agent” job on their occupations web page as well as, after reviewing the description, a large wave of joy came me. Not just did I fit their needs to a tee (thorough student with a curious mind, solid ability to multi-task, high levels of organisation chat agent jobs part time and also a keying rate over 80 words per minute), it additionally seemed like a task that I would really enjoy to do!

I used instantly! I patiently awaited a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and also provided me a ‘Live Chat Meeting’; adhering to on from the preliminary application questions, this is the initial stage of the recruitment process.

I was rather delighted as I had never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s internet site. I opened my internet browser, went to The Chat Shop homepage as well as simply clicked the real-time conversation tab. I had reached my interview.

After presenting myself to an agent that was handling conversation at the time, I was promptly moved to Amy, that prepared and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and also had a little bit of a laid-back welcoming conversation (which made me really feel at ease). After that it was on to the major meeting. What was strange was the reality that the discussion was really comparable to an in person interview, except it was using online conversation!

The inquiries were about my previous experience, why I was making an application for the job, just how I would certainly deal with particular situations and my expertise of The Conversation Store and also their solutions.

Amy was wanting to disclose my toughness and also weaknesses to determine whether I could fulfill the high expectations that they set. She would like to know where I would require a little extra training and where I could bring brand-new talents to the team.

Why I desired the setting was also extremely essential obviously. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close knit team with large passions. Each and every one of us is an important part of providing the outcomes that we do for clients.

Requirements, such as my typing speed, were tested as well naturally. Having to convert several site site visitors whilst providing consumer satisfaction indicates that you need to believe and kind quick.

Amy likewise offered me the opportunity to ask any type of questions that I had, as well as she addressed them thoroughly. I enjoyed and really hoping that I did well in my real-time conversation meeting!

As you have actually most likely thought (by me writing this post) I did do well in my initial interview for the real-time conversation task. I was invited to the following stage of the application process– a telephone meeting with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far but I was also extremely worried! Thankfully the telephone meeting was not as frightening as I once assumed and it was a lot more casual than official.

I got asked about my hobbies, what I like to do in my extra time and also a couple of questions concerning the Live Chat Agent setting. I likewise had some comments on my ‘Live Conversation Interview’, which was great to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe said that getting on with everybody and also becoming a part of The Conversation Shop family was a really important aspect.

It was an enjoyment to talk on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and also I accepted with fantastic satisfaction, obviously. I mored than the moon and also I still am!

Once I had accepted the offer I was emailed the agreements that required to be signed digitally (just how cool is that), my functioning hours, what team I would be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hrs and he discussed every little thing I required to learn about the “Live Chat Representative” setting. I made certain to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) as well as other information I required to understand about the training process including precisely what would certainly take place. John was a satisfaction to speak to and I felt comfortable talking to him as he stated he would certainly be there for any kind of queries I may have if I am ever before unclear or stuck.


I have had a poor round of illness, which implied I was incapable to start my training when organized. Thankfully The Chat Shop are a lot of remarkable people that are patiently waiting for me to be all right again. I have actually never recognized such an understanding firm and also I feel fortunate to be employed by them.

Equally as I will surrender my task search, I came across The Conversation Store. I’m eagerly awaiting getting well and beginning my training. With any luck I shall be a completely fledged online chat agent soon … enjoy this room, my following post will inform you everything about my journey via the training process.