I had been looking for a task working from house for a while and also was about to give up. Many ‘work from home’ tasks that you locate on the internet seem to be some kind of pyramid or ‘start your own service’ system. Paying a joining fee or purchasing their items for you to sell on? No many thanks!

One day I made a decision to have another little look and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their occupations page and also, after checking out the description, a big wave of happiness came me. Not only did I match their needs to a tee (careful learner with a curious mind, solid ability to multi-task, high degrees of organisation chat agent jobs remote and also a keying rate over 80 words per minute), it additionally seemed like a work that I would really like to do!

I used immediately! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Interview’; following on from the first application questions, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s website. I opened my browser, went to The Chat Shop homepage and simply clicked the online conversation tab. I had reached my interview.

After presenting myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, who was ready and also waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a little of a laid-back inviting chat (which made me feel comfortable). Then it was on to the main interview. What was unusual was the reality that the conversation was really similar to a face-to-face meeting, except it was by means of online chat!

The questions were about my previous experience, why I was making an application for the task, how I would certainly manage particular situations as well as my understanding of The Conversation Store and also their solutions.

Amy was aiming to reveal my strengths and weak points to identify whether I might meet the high expectations that they set. She needed to know where I would certainly need a little added training as well as where I can bring new talents to the group.

Why I wanted the placement was also extremely vital obviously. Although much of our group is spread out across the UK, The Conversation Store is definitely a close weaved team with huge ambitions. Each and every one people is an indispensable part of supplying the results that we do for clients.

Needs, such as my typing rate, were checked as well obviously. Needing to transform multiple internet site visitors whilst providing customer satisfaction means that you need to think and kind quickly.

Amy additionally provided me the chance to ask any concerns that I had, and she addressed them extensively. I mored than happy and really hoping that I succeeded in my online chat interview!

As you have actually most likely presumed (by me composing this blog post) I did do well in my initial interview for the live chat task. I was welcomed to the following stage of the application process– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this much however I was additionally really nervous! The good news is the telephone interview was not as terrifying as I as soon as believed and also it was more informal than formal.

I got asked about my pastimes, what I like to do in my leisure and also a couple of inquiries about the Live Conversation Agent setting. I additionally had some responses on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that moving on with everyone as well as ending up being a part of The Conversation Store family members was a very essential factor.

It was a satisfaction to talk on the phone to my possible future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I approved with excellent enjoyment, naturally. I was over the moon as well as I still am!

When I had actually accepted the offer I was emailed the contracts that required to be signed digitally (just how awesome is that), my working hours, what team I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted about 2 hrs and he described everything I needed to find out about the “Live Conversation Agent” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that offered the dates of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other information I required to find out about the training process including exactly what would occur. John was a pleasure to speak with as well as I felt comfortable chatting to him as he claimed he would certainly be there for any inquiries I might have if I am ever before uncertain or stuck.


I have had a negative bout of illness, which indicated I was incapable to start my training when prepared. The Good News Is The Conversation Store are a number of fantastic people who are patiently awaiting me to be all right again. I have actually never understood such a comprehending firm as well as I feel privileged to be utilized by them.

Equally as I was about to surrender my job search, I stumbled across The Conversation Shop. I’m excitedly waiting for recovering and also beginning my training. Hopefully I will be a completely fledged live conversation agent soon … view this space, my following article will tell you all about my journey with the training procedure.