I had actually been seeking a work functioning from residence for a while and will quit. Most ‘work from home’ tasks that you find on-line appear to be some type of pyramid or ‘start your own business’ system. Paying a joining fee or buying their items for you to sell on? No thanks!

Someday I made a decision to have another little appearance as well as stumbled upon The Conversation Store. I saw the “Live Chat Representative” job on their jobs page as well as, after reading the description, a large wave of joy came by me. Not just did I suit their requirements to a tee (careful student with an analytical mind, strong ability to multi-task, high degrees of organisation chat agent remote job as well as a typing speed above 80 words per min), it also seemed like a task that I would truly like to do!

I used quickly! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Team Supervisor at The Chat Shop, emailed me and also used me a ‘Live Conversation Meeting’; following on from the initial application concerns, this is the first stage of the employment procedure.

I was rather excited as I had actually never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Store’s web site. I opened my internet browser, went to The Chat Shop homepage and merely clicked the online conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly transferred to Amy, that was ready as well as waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a casual welcoming conversation (which made me really feel comfortable). Then it was on to the main interview. What was odd was the truth that the discussion was very comparable to an in person interview, other than it was via online chat!

The questions had to do with my previous experience, why I was obtaining the work, exactly how I ‘d deal with particular scenarios and my understanding of The Conversation Store and their services.

Amy was seeking to reveal my toughness as well as weaknesses to establish whether I might satisfy the high expectations that they set. She wished to know where I would need a little additional training and also where I could bring new skills to the team.

Why I desired the setting was additionally really crucial naturally. Although much of our group is spread out across the UK, The Chat Store is definitely a close weaved group with huge ambitions. Each and every one of us is an important part of delivering the results that we provide for customers.

Demands, such as my inputting speed, were tested too certainly. Having to transform several site site visitors whilst offering customer complete satisfaction implies that you have to think as well as kind fast.

Amy likewise gave me the possibility to ask any concerns that I had, as well as she answered them thoroughly. I mored than happy as well as hoping that I succeeded in my online conversation interview!

As you have actually possibly presumed (by me writing this blog post) I did succeed in my preliminary meeting for the online chat task. I was welcomed to the next stage of the application process– a telephone interview with Amy as well as among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much however I was likewise really worried! Thankfully the telephone interview was not as terrifying as I as soon as thought and also it was much more informal than official.

I obtained asked about my hobbies, what I such as to do in my spare time as well as a few inquiries regarding the Live Chat Representative placement. I additionally had some comments on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the questions that Joe asked were about my personality. Joe claimed that proceeding with everybody and coming to be a part of The Conversation Shop family was a really vital variable.

It was a pleasure to speak on the phone to my potential future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and also I accepted with terrific enjoyment, naturally. I was over the moon and I still am!

Once I had approved the deal I was emailed the contracts that needed to be signed electronically (how cool is that), my working hours, what group I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs as well as he discussed whatever I required to find out about the “Live Chat Agent” position. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was then given the days of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I needed to find out about the training procedure consisting of precisely what would certainly take place. John was an enjoyment to talk with and I felt comfy chatting to him as he claimed he would certainly be there for any type of questions I might have if I am ever before unsure or stuck.


I have had a bad round of illness, which suggested I was incapable to begin my training when prepared. Fortunately The Chat Store are a bunch of fantastic individuals who are patiently waiting for me to be all right once again. I have actually never recognized such a recognizing company and also I really feel privileged to be utilized by them.

Just as I will quit my job search, I stumbled across The Chat Store. I’m eagerly waiting for getting well and also beginning my training. Ideally I shall be a fully fledged online chat agent soon … watch this area, my next message will inform you all about my journey via the training procedure.