I had been trying to find a work working from house for some time and was about to surrender. Most ‘work from house’ jobs that you find online appear to be some kind of pyramid or ‘start your own company’ system. Paying a joining fee or acquiring their products for you to sell on? No thanks!

Someday I chose to have another little look as well as stumbled upon The Chat Shop. I saw the “Live Chat Representative” work on their professions page and also, after reviewing the summary, a large wave of happiness came over me. Not just did I match their requirements to a tee (careful learner with an inquisitive mind, strong capability to multi-task, high levels of organisation chat agent remote jobs and a typing rate above 80 words per minute), it additionally seemed like a job that I would really enjoy to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Conversation Shop, emailed me and supplied me a ‘Live Conversation Meeting’; following on from the first application questions, this is the initial stage of the recruitment procedure.

I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Store’s web site. I opened my browser, mosted likely to The Conversation Store homepage and also simply clicked the online conversation tab. I had arrived at my interview.

After presenting myself to an agent that was handling conversation at the time, I was swiftly moved to Amy, that was ready and also waiting to begin my interview.

My meeting started like any other: we presented ourselves and also had a bit of a laid-back welcoming conversation (which made me feel at ease). Then it was on to the main meeting. What was strange was the truth that the conversation was extremely similar to an in person interview, other than it was via real-time conversation!

The concerns had to do with my previous experience, why I was getting the task, just how I ‘d take care of particular scenarios and also my understanding of The Conversation Shop and their solutions.

Amy was seeking to expose my staminas and also weak points to determine whether I could satisfy the high expectations that they set. She wished to know where I would certainly require a little additional training as well as where I could bring new talents to the group.

Why I desired the placement was also really vital of course. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close knit group with big aspirations. Each and every one people is an important part of delivering the results that we provide for clients.

Needs, such as my typing rate, were checked as well of course. Needing to transform numerous website site visitors whilst giving client satisfaction implies that you need to assume and kind quickly.

Amy additionally gave me the chance to ask any kind of inquiries that I had, and she addressed them thoroughly. I was happy as well as wishing that I did well in my online chat interview!

As you’ve possibly presumed (by me writing this post) I did succeed in my first interview for the live chat task. I was invited to the following stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far however I was additionally really nervous! The good news is the telephone interview was not as scary as I once thought as well as it was much more laid-back than formal.

I obtained inquired about my hobbies, what I like to do in my extra time as well as a couple of inquiries regarding the Live Chat Representative position. I also had some responses on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A great deal of the concerns that Joe asked were about my character. Joe stated that getting on with everyone and becoming a part of The Chat Store household was an extremely vital aspect.

It was an enjoyment to speak on the phone to my potential future managers and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … and I accepted with great satisfaction, certainly. I was over the moon as well as I still am!

Once I had accepted the offer I was emailed the agreements that required to be authorized digitally (just how trendy is that), my functioning hours, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted about 2 hrs and also he discussed whatever I required to know about the “Live Conversation Agent” setting. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and other information I required to understand about the training procedure including precisely what would take place. John was an enjoyment to talk with and I felt comfortable chatting to him as he stated he would certainly be there for any type of questions I might have if I am ever before unclear or stuck.


I have had a bad spell of ill health, which implied I was unable to start my training when arranged. Thankfully The Conversation Shop are a number of wonderful individuals that are patiently waiting on me to be well enough again. I have actually never recognized such an understanding firm and I feel privileged to be employed by them.

Equally as I was about to quit my work search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and also starting my training. Hopefully I shall be a totally fledged real-time conversation representative quickly … enjoy this area, my following message will certainly inform you everything about my journey through the training procedure.